When emergency strikes—car accidents, break-ins, domestic disputes, cardiac arrest, the list goes on—communities rely on their 911 dispatchers to quickly answer the call, assess the situation and send first responder teams to help. But how does this high-pressure job impact the lives of those dispatchers on the other end of the phone? Emergency services dispatchers are “always on” during their 10-12-hour shifts, which can easily extend to 16 hours depending on staffing shortages.
