The new rules for shopping Lloyd Burdett and Steve Mader This article discusses changing consumer behaviours in light of technological advancements and difficult economic circumstances, proposing eight rules or norms for the new shopping environment. The new rules for shopping Lloyd Burdett and Steve MaderThe Futures Company and Kantar Retail In a major report on The Future Shopper, The Futures Company collaborated with Kantar Retail to tell the story of how shoppers, and shopping, are changing.