CIO Networks at @MetisStrategy. Contributor to @Forbes covering tech talent. Former @CIOJournal. Mostly tweeting tech, sometimes books + wine.
Articles by Steven Norton
Voya Puts Process Before AI To Rethink Customer Experience Original
Voya logo (Smith Collection/Gado/Getty Images) Gado via Getty Images Imagine a busy parent with 10 free minutes before a kid’s soccer game. They figure it’s enough time to reallocate some retirement funds based on guidance from a financial advisor. Then comes the friction: logging into multiple systems or entering the same information multiple times to make it happen. Voya Financial wants to solve that last-mile problem, closing the gap between advice and action.
Public dollars belong in public schools Original
A proposed scholarship tax-credit program would divert resources, reduce accountability, and deepen educational inequities. Michigan families deserve strong public schools that welcome every child and prepare all students for success. That is why Governor Whitmer should reject efforts to divert public resources into private education through the federal tax-credit voucher scheme, which lays the foundation for privatization and would weaken public schools across Michigan.
Public dollars belong in public schools
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At Williams, Technology Strategy Starts With The P&L
Williams' Thistle Creek Compressor Station in Utah. Shane Bevel Williams, the 118-year-old energy infrastructure company that moves roughly a third of the United States’ natural gas, has spent the better part of the past decade modernizing technology across its operations. Now the company is taking a more consequential step, moving beyond digital transformation to fundamentally rethink how the business runs, from maintenance and field operations to asset optimization and margin expansion.
Signet Jewelers’ Tech And Digital Chief Sets Course For Transformation
A new Zales store at Chandler Fashion Center in Chandler, AZ Signet Jewelers As Signet Jewelers modernizes the way it operates across brands like Kay, Zales and Jared, the world’s largest diamond jewelry retailer is betting that tighter integration between IT and digital can increase speed and create a competitive advantage. Leading the combined technology and digital organization is Raghu Sagi, who joined the $6.7 billion company as Chief Digital and Technology Officer earlier this year.
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トップ ビジネス 経営・戦略 創業174年の保険大手マスミューチュアル、AI導入で生産性35%向上を実現 JHVEPhoto - stock.adobe.com JHVEPhoto - stock.adobe.com マスミューチュアルは、ソフトウェア開発と顧客サポートにおける有望な進展を基盤として、人工知能（AI）への取り組みを加速させ、より自律的なプロセスへの移行を進めている。 同社は2026年第1四半期末までに、完全に自律的なソフトウェア開発ライフサイクル（SDLC）の実現を目指していると、同社のエンタープライズテクノロジー＆エクスペリエンス責任者であるシアーズ・メリット氏は述べた。創業174年を誇るこの保険会社は、プロジェクト要件の収集と草案作成、ドキュメント生成、セキュリティと品質保証のチェック、そして時間をかけたコードの改良を支援するエージェントをテストしている。エージェント導入前は、要件収集だけでスプリントサイクル全体を要していた。現在では数時間で完了できる。...
MassMutual Moving At ‘Warp Speed’ On AI Efforts
The MassMutual logo is displayed on a building in the Seaport neighborhood in Boston. (AP Photo/Charles Krupa) Copyright 2025 The Associated Press. All rights reserved MassMutual is accelerating its artificial intelligence efforts, building on promising progress in software development and customer support to shift toward more agentic processes.
Southern Glazer's CIO Sees Tech As Connective Tissue For Growth
Southern Glazer's Wine & Spirits logo Southern Glazer's Wine & Spirits For Steve Bronson, Southern Glazer's Wine & Spirits' new Chief Information Officer, technology extends far beyond back-office support. He sees data and digital as the connective tissue powering the nation's largest wine and spirits distributor as it works to deliver new value for suppliers, retailers and consumers.
Illumina’s New CIO Brings R&D Mindset As AI Transforms Genomics
Illumina this month named Mark Field as its next Chief Information Officer, adding a veteran technology and R&D executive to its leadership team as the DNA sequencing giant navigates the next wave of AI and innovation in genomics. Field, who started earlier this month, is based in San Diego and reports to CEO Jacob Thaysen. He succeeds Carissa Rollins, who retired in April.
Shake Shack Names Former Rite Aid Executive As Its Next Tech Chief
Shake Shack on Friday named Justin Mennen as its next Chief Information and Technology Officer. He’ll oversee Shake Shack’s IT department and work closely with the executive team to identify new ways technology can improve business processes and enhance the guest experience. He starts Jan. 13 and reports to CEO Rob Lynch. Mennen most recently was Chief Digital and Technology Officer at Rite Aid, where he improved online platforms and modernized systems across 2,400 stores.
DXC Technology’s New CIO Aims To ‘Embed AI In Every Role And Process’
DXC Technology, the $14 billion global tech services provider, this month named Brad Novak its next Chief Information Officer. His goal: embed artificial intelligence across the company’s infrastructure and operations. “Technology is our business, and we have to be great at it,” he said.
Linda Jojo Reflects On 10 Years Of Tech Leadership At United Airlines
After more than a decade at United Airlines, Chief Customer Officer Linda Jojo made her retirement official this month. During her tenure, she played a key role in strengthening the company’s tech foundation, delivering solutions that connected customers and employees, and positioning technology as a key driver of growth. In a recent interview, Jojo recalled three distinct phases of her career at United: before, during and after the COVID-19 pandemic.
Linda Jojo Reflects On 10 Years Of Tech Leadership At United Airlines
Revealed: The 3 US & Canadian Airports That Vietnam Airlines Plans To Serve For many years, only United Airlines flew between the US and Vietnam, routing via Hong Kong, although other carriers sometimes had a one-stop …
Boeing Names Former Pentagon CIO Dana Deasy As Its Next Tech Chief
Boeing named longtime tech leader Dana Deasy as its next chief information digital officer and senior vice president of information technology and data analytics. He reports to President and CEO Kelly Ortberg and will serve on the company’s executive council. He succeeds Susan Doniz, who left the aerospace giant late last year. Deasy held the top technology post at the U.S. Department of Defense from 2018 through the end of the first Trump administration in 2021.
Christopher Conrad Joins Ralph Lauren As Digital And Technology Chief
Ralph Lauren has named Christopher Conrad as its next Chief Digital and Technology Officer. He joins the fashion and lifestyle company as it continues to drive global brand recognition, scale its digital and analytics capabilities, and shift to more direct-to-consumer sales. “Collaborating with Ralph Lauren’s incredible digital and technology teams, we’re poised for innovation and growth,” Conrad said in a LinkedIn post this week.
HP’s CIO Seeks To Boost Productivity And Remove Digital Friction
HP Inc. is on a mission to drive growth and improve customer satisfaction by innovating faster, streamlining processes and delivering seamless user experiences. For Chief Information Niall Johnston, who joined the company from GE late last year, that means finding new ways for technology to make life easier for HP’s customers, employees and partners. “My role is really about productivity for the end users and customers,” Johnston said in an interview.
Gap Inc. Names Sven Gerjets Chief Technology Officer
Gap Inc. this week said Sven Gerjets has joined the clothing company as Chief Technology Officer. He arrives after nearly seven years at Mattel, where he oversaw all aspects of technology and innovation including shared tech platforms, AI, software and hardware development, blockchain, and connected product design. He also led the toymaker’s data security and privacy initiatives.
Gap Inc. Names Sven Gerjets Chief Technology Officer
Researchers have created a new class of materials called "glassy gels" that are very hard and difficult to break despite containing more than 50% …
Yasir Anwar Named Chief Technology Officer At Inspire Brands
Inspire Brands, the restaurant holding company that includes Dunkin’, Arby’s, Buffalo Wild Wings and Baskin-Robbins, among others, has named Yasir Anwar its next Chief Technology Officer. He started Monday, reporting to Co-Founder and CEO Paul Brown. He also joins the company’s management committee. Anwar brings more than two decades of technology leadership experience to Inspire, which counts more than $30 billion in digital sales across its restaurant portfolio.
United Airlines Turns To Generative AI To Help Explain Flight Delays
Every flight delay happens for a reason, but passengers don’t always get the full story. United Airlines is working to change that, using a combo of human storytellers and generative AI to give fliers more context and make a frustrating experience a bit more bearable. Say you're in San Francisco waiting for a flight to Tucson. In the past, you might have gotten a generic message saying there’s a delay because the plane arrived later than expected.
Choice Hotels, All In On Cloud, Turns Its Focus to AI
Earlier this year, Choice Hotels CIO Brian Kirkland achieved a milestone many technology leaders dream about: he shut down the company’s last physical data center. The move closed the door on a five-year shift to Amazon Web Services that included decommissioning more than 3,700 servers, phasing out 300 outdated software programs, and improving another 250 before moving them to the cloud.
General Mills Lays The Foundation For An AI-Driven Future
General Mills ramped up its data and digital efforts in recent years as it pushed to create more personalized experiences for customers, drive innovation and improve time to market. A multi-year shift to cloud and tighter relationships between technology and business teams have prepared the $20 billion food giant to move quickly in a changing consumer landscape and embrace new technologies like generative AI.
Berkadia’s CIO On AI And Innovation In Commercial Real Estate
The commercial real estate industry has undergone significant shifts since the pandemic. Changes to how and where people live and work have presented their share of challenges. For commercial real estate firms, these changes have also ushered in a renewed focus on data and technology to help the industry adapt to changing behaviors and market conditions.
Yum Brands Promotes Joe Park To Chief Digital And Technology Officer
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Yum Brands Promotes Joe Park To Chief Digital And Technology Officer
Yum Brands, which owns Pizza Hut, Taco Bell, KFC and The Habit Burger Grill, named Joe Park as its next Chief Digital and Technology Officer. He starts March 1 and succeeds Clay Johnson, who will stay on as an advisor. Park joined Yum in 2020 as its first Chief Innovation Officer, leading development of emerging technologies such as AI and automation to streamline kitchen operations.
BJ’s Wholesale Club Names Anjana Harve Chief Information Officer
Bix-box retailer BJ’s Wholesale Club on Monday announced Anjana Harve has joined the company as EVP and Chief Information Officer, effective immediately. She will report to Chairman and CEO Bob Eddy and will serve as a member of BJ’s executive leadership team. She will be responsible for the strategic leadership of the company’s IT organization as it works to drive improved digital customer experience, optimize revenue growth and boost operating efficiencies.
Ingersoll Rand CIO Seeks New Ways To Drive Speed And Scale Via Tech
Ingersoll Rand recently named Matt Emmerich as its next Chief Information Officer. His purview spans technology strategy and operations, infrastructure, applications and information security. But what he is really looking forward to is collaborating with colleagues across the globe to solve challenging problems and drive growth via tech-enabled products and services.
Chobani CIO Tom Cullen Focused On Culture And Innovation
One week into his role as Chief Information Officer at Chobani, Tom Cullen is focused on making sure the yogurt maker’s technology function connects and aligns people across the organization. People and culture have been a common denominator throughout Cullen’s technology career, which has spanned industries ranging from consumer packaged goods and food and beverage to video games and real estate.
Carlyle’s New CIO To Drive Innovation And Efficiency Across The $381 Billion Investment Firm
Share to Facebook Share to Twitter Share to Linkedin Lúcia Soares Carlyle Private equity giant Carlyle this week named Lúcia Soares as its next Chief Information Officer and Head of Technology Transformation. In the role, she’ll work to drive operational efficiencies, create new growth opportunities and deliver technology-led innovation across the $381 billion investment firm.
Wells Fargo’s Jason Strle Joins Discover As Chief Information Officer
Share to Facebook Share to Twitter Share to Linkedin Discover CIO Jason Strle Business Wire Discover Financial Services named Jason Strle as its next EVP and Chief Information Officer. He starts July 18, reporting to President and CEO Roger Hochschild.
The Hartford CIO Deepa Soni Sets Her Sights On Business Agility
The Hartford Financial Services Group, Inc. logo seen displayed on a smartphone. (Photo Illustration ... [+] via Getty Images) SOPA Images/LightRocket via Getty Images The technology organization at The Hartford has seen significant change in the past year and a half. More than 350 IT projects have been consolidated into roughly 35 value streams, each of which has a clear customer focus and metrics connected to business strategy.
United Airlines CIO Connects People And Tech To Drive Customer Experience
Apple United Airlines’ Digital Technology group is gearing up for a busy summer travel season by connecting teams with real-time data and digital capabilities to improve communications and deliver personalized customer experiences on the fly. For example, flight attendants can use the MyFlight app on their iPhones to view the experience each customer had on their last five flights. They are also able to see if a passenger recently celebrated a birthday or joined a new loyalty tier.
Bookshop of the Month: House of Books & Friends
We’re excited to feature House of Books & Friends as our latest Bookshop of the Month! Located in Manchester, the shop was born out of a belief that books and reading can combat loneliness. When reports coming out of the pandemic indicated that more than 45% of people in the UK experience loneliness, Darryl Cooke of the gunnercooke foundation sought to bring something to the world that would bring people together and begin to address the issue.
In Push to Democratize Data, Technology Leaders Balance Agility With Control
Many organizations, seeking to make best use of their data assets and become more agile, have embarked on transformation initiatives that aim to put more data and analytics capabilities in the hands of both technologists and non-technologists alike.
Cardinal Health’s New CIO Focused On Talent, Data, And New Ways Of Working
As Cardinal Health continues its digital transformation efforts, newly appointed Chief Information Officer Michelle Greene is focused on attracting and engaging top talent, speeding up data analytics and automation efforts, and creating a modern workplace. Across these initiatives, she has her eye on opportunities to help the company keep pace with the fast-changing healthcare industry.
American Airlines Names John Deere Exec As Its Next Technology Chief
American Airlines on Monday named a longtime John Deere executive as its next technology chief. Ganesh Jayaram will join the airline Sept. 1 as Chief Digital and Information Officer, reporting to CEO Robert Isom. He spent more than 15 years at Deere in a variety of technology and strategy roles, most recently as the company’s CIO. In a May interview, Jayaram described the increasing need to make IT a source of clear value for Deere’s ecosystem of dealers, customers and employees.
McDonald’s Names Brian Rice Global Chief Information Officer
McDonald’s Corp. today announced Brian Rice as its next Global Chief Information Officer, effective August 31. He will join the company’s global senior leadership team, reporting to CEO Chris Kempczinski. Rice joins from healthcare products and services firm Cardinal Health, where was EVP, Chief Information Officer and Global Business Services.
UPS Names Bala Subramanian To New Role Of Chief Digital And Technology Officer
UPS on Tuesday named Bala Subramanian as its Chief Digital and Technology Officer, a new role at the logistics giant that combines IT and engineering responsibilities with a remit to increase organizational agility and build digital fluency across the company. He begins July 18 and will be part of the company’s Executive Leadership Team, reporting to CEO Carol Tomé.
New Deere CIO Sees Opportunities To Position IT As A Key Source Of Value
As technology continues to transform the work of today’s farmers, Deere & Company’s new Chief Information Officer plans to double down on making IT a source of value to the company’s ecosystem of dealers, customers and employees. Ganesh Jayaram took on the CIO role at the end of May following more than six years as Deere’s VP of IT. He succeeds Raj Kalathur, who recently was named Chief Financial Officer.
Home Depot Taps Matt Carey To Oversee Customer Experience, Names New CIO
Home Depot named a new EVP of customer experience as it seeks to create a more frictionless ... [+] experience for shoppers across physical and digital channels. Getty Images Home Depot this week named Matt Carey EVP of Customer Experience, shifting the retailer’s longtime Chief Information Officer into a more explicit customer-facing role and underscoring the importance of digital channels in shaping the shopping experience.
Illumina’s New CIO To Craft A More Personalized Healthcare Experience
Illumina, Inc. logo seen displayed on a smartphone and in the background. SOPA Images/LightRocket via Getty Images Illumina this week named Carissa Rollins as its next Chief Information Officer, bringing in a seasoned healthcare technology leader as the company accelerates its push toward personalized medicine. She is based in Madison, Wisconsin and reports to CEO Francis deSouza.
Technology Leaders Expand Their Roles as Customer-Focused Change Agents
Speakers at the February 2022 Metis Strategy Digital Symposium Thanks to all who joined the February 2022 Metis Strategy Digital Symposium. A special thanks as well to all of our speakers, who shared their perspectives on topics ranging from creating speed and agility in an era of “predictable unpredictability” to developing new operating models, scaling innovation, and using data and technology to enhance the customer and employee experience.
American Express Names New CIO As Digital Efforts Accelerate
An American Express flag in front of the company's corporate headquarters in New York City. Getty Images Ravi Radhakrishnan, the former CIO and Head of Technology for the commercial banking and corporate and investment banking businesses at Wells Fargo, begins a new role this week as CIO of American Express. He joins the company’s executive committee and reports to Anré Williams, CEO of American Express National Bank and Group President for Enterprise Services.
GM Restructures Global IT Organization, Names New CIO And Head Of Digital Business
GM's new CIO, Fred Killeen General Motors General Motors today named two new technology leaders and said it would split its information technology organization into two groups, one focused on global IT and the other on software product development for customers. Fred Killeen was named VP of global information technology and Chief Information Officer, reporting to CEO Mary Barra.
After Nearly 10 Years At GM, CIO Randy Mott Announces Plans To Retire
GM CIO Randy Mott General Motors General Motors CIO Randy Mott announced plans to retire, capping a nearly 10-year run at the automaker during which he insourced all the company’s IT talent, expanded its innovation footprint and drove a range of new data and analytics initiatives. GM plans to announce future IT leadership in the coming weeks. Mott will stay on for a transition period, a spokesperson said.
General Motors Names First Digital Chief As It Accelerates Shift To Software
A Chevrolet Volt extended-range electric vehicle sits at a GM event Getty Images General Motors this week appointed its first Chief Digital Officer as the automaker deepens its focus on software and services and seeks to double revenue by 2030. Edward Kummer, who starts Oct. 16, will lead a newly formed team structured around GM’s digital lines of business and accelerate software investments focused on delivering new customer experiences. He reports to GM President Mark Reuss.
Leaders Focus on Developing Culture and Agility in the Next Normal
Leading CIOs, CEOs and entrepreneurs discuss business agility, developing strong teams, and new use cases in AI at the latest Metis Strategy Digital Symposium. Another Metis Strategy Digital Symposium is in the books. Thank you to all of you who joined the session and to the global CIOs, CEOs, and entrepreneurs who shared their insights.
Target CIO Mike McNamara, Who Insourced Tech And Modernized Platforms, Plans To Retire Next Year
Target CIO Mike McNamara © 2018 Bloomberg Finance LP Target Corp. CIO Mike McNamara recently said he would retire in 2022. Since joining the retailer in 2015, he oversaw a large-scale insourcing of technology talent, the adoption of more agile ways of working, and an investment in modern digital platforms that have contributed significantly to the company’s growth. No successor has been named, but McNamara has indicated he plans to stick around for the transition to a new CIO.
Highlights from Metis Strategy's June 2021 Digital Symposium
Technology leaders discuss a return to the office and a continued focus on driving value through digital. The third Metis Strategy Digital Symposium of 2021 is in the books. A special thanks goes to the global CIOs, CEOs and entrepreneurs who offered their perspectives on the future of work and innovation and shared their organizations’ plans for returning to the office and an emerging “new normal.” Below are a few takeaways from the event.
Agenda: Metis Strategy Digital Symposium, Fall 2020
On October 21 from Noon to 3:00 p.m. ET, global technology executives, entrepreneurs, investors, and CEOs will gather virtually to discuss the ways in which data is enabling agility and fueling transformation efforts across industries. On October 21 from Noon to 3:00 p.m. ET, global technology executives, entrepreneurs, investors, and CEOs will gather virtually to discuss the ways in which data is enabling agility and fueling transformation efforts across industries.
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