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Articles by Tom Helm
Integrating Processes for Seamless Interdepartmental Collaboration
[The fifth of eight articles in the Law 2.5 Strategic Insight series. Law 2.5 is a forward-thinking consortium of industry leaders focused on redefining how law firms operate, compete, and create value in a rapidly evolving marketplace. Throughout the series, authors explore structural, cultural, and strategic shifts shaping the next generation of legal services.] For a law firm to remain competitive, responsive, and resilient, administrative departments must function as a cohesive unit.
AI Transforms Insurance Claims Operations
For decades, insurers have carried the unwelcome reputation of being technological laggards in the financial services sector. Burdened by enormous, complex legacy systems that are costly to update, insurers have found it challenging to implement new technologies. Add that to cultures and regulations prioritizing strong, stable balance sheets over risky technology punts and insurers have often fallen behind adjacent industries in adopting innovation - or so the story goes.
Charting the course for AI in claims: 6 key areas where insurers can find value
Navigating a new path For decades, insurers have carried the unwelcome reputation of being technological laggards in the financial services sector. Burdened by enormous, complex legacy systems that are costly to update, insurers have found it challenging to implement new technologies. Add that to cultures and regulations prioritizing strong, stable balance sheets over risky technology punts and insurers have often fallen behind adjacent industries in adopting innovation—or so the story goes.
The challenge of full automation
Tom Helm discusses how insurers can leverage advances in technology and analytics to inject automation into the claim process
Blog: Covid-19 lockdown - how will it impact motor insurers and the repair industry?
China is six weeks ahead of European countries, with restrictions imposed on 16 January leading to what the Wall Street Journal described as the largest quarantine in history. China’s new motor claims Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
Claims processing in the 21st century
Data, advanced analytics and claims expertise will be critical factors for insurer success. (Photo: Shutterstock) A highly competitive insurance market… accelerating technological change… ever-increasing customer expectations. Chief claims officers have no time to sit back and relax as the current wave of insurance automation sweeps through their space.
Is there something historically peculiar about our t...
Every generation seems to have it’s share of millennial panics and every society seems to have it’s own complex mythology about the end of the world. The taste isn’t that unusual but the range of scenarios is, possibly, historically peculiar. Perhaps its something like a n expression of our collective existential anxiety.
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