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When business processes adhere to how they were designed, a company gains the cost savings, agility, governance and quality needed to thrive and compete in their markets. Process Adherence uses process mining to help an organization reconcile their “as-is” process execution with their “should-be” operating model in a way that is seamless, continuous and connected to their strategic goals.
If you cannot measure ROI, you cannot manage RPA projects (to paraphrase Peter Drucker). After all, how can you know if your robotic process automation project is delivering results if you don’t measure return on investment? If you know it is not on track, you can rectify it, change the instructions and values provided to the bots. But if you don’t know, you’ll potentially never recoup your RPA investment. You know you have to measure, but the real issue is how you measure RPA performance.
Click to learn more about author Tom Thaler Robotic process automation (RPA) is the fastest-growing segment of the global enterprise software market. That said, it’s not surprising that 41% of all operational process improvement programs focus on process automation and that RPA skills rank in the top three most important skills in achieving operational process excellence.
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