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Articles by Tom Vander Well
Register: 5 Sure-Fire Quality Monitoring Techniques
Book your free place now! First Name Last Name Email Phone Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation Human Test: What is 9 + 3 ? By ticking either box you will confirm your registration and that you consent to our Privacy Policy. We process your data and share it with the Sponsor through legitimate interest. Without doing so, we would not have the funding available to bring you our industry-leading webinar programme.
Webinar: A Smarter Approach to Contact Centre QA
Webinar Date - Thursday 30th April 2020 at
14:00pm UK time Click here to register A smart approach to quality assurance (QA) can positively change advisor behaviour, motivate the team and measure customer experience. It goes way beyond ensuring compliance. But, how can we ensure that we are gaining all of these benefits in our contact centre?
Register: A Smarter Approach to Contact Centre QA
COVID-19 UPDATE. Coronavirus articles -
Setting up a Contact Centre - Increased Contact Volumes. Suppliers of Cloud Solutions,
or Homeworking. The Leading Contact Centre Magazine Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 9 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months.
Register: Proven Ways to Drive up Contact Centre Quality
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 8 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar: Proven Ways to Drive up Contact Centre Quality
274 Filed under - Call Centre and Customer Service Webinars, Scorebuddy Webinar Date - Thursday 7th November 2019 at 14:00pm UK time Click here to register Description: Improving your Quality Assurance (QA) programme enables you to highlight areas for customer service improvement, positively change agent behaviours and increase motivation.
Five Days with My Mom (and Alzheimer’s)
Earlier this sumer my dad found himself in the hospital for five days after suffering what was eventually diagnosed as a (thankfully) minor stroke. Being in the hospital meant that I had the honor of spending five days and four nights with my mother, who is in the middle stages of Alzheimer’s Disease. It was the most uninterrupted time I’ve spent alone with my mother since childhood.
Register for Webinar: 10 Ways Quality Can Improve Contact Centre Performance
In this webinar we explore how improving quality can boost contact centre performance. Whether you are trying to improve top or bottom-line results, quality improvements pay big dividends. From quick wins to longer term strategies, from changes in behaviour to changes in technology we explore how you can push your quality scores higher and expect corresponding improvements in business results.
Webinar: 10 Ways Quality Can Improve Contact Centre Performance
- Thursday 27th September 2018 at 13:00pm UK timeIn this webinar we explore how improving quality can boost contact centre performance.
10 Ways Being a Theatre Major Prepared Me for Success
Studying lines for a production “The Servant of Two Masters” I have a confession to make. I was a theatre major in college (yes, complete with the snooty but appropriate “re” spelling). I’ll wait for you to stop snickering.
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