There’s no shortage of experts predicting how technology will impact our lives by the year 2020. But what does the average consumer expect by 2020? In a new report, “State of the Connected Customer,” Salesforce Research surveyed over 4,700 consumers globally to understand how their customer experience expectations are changing. The complete findings are covered in the full report (free to download), but this post highlights three ways consumers expect smarter customer experiences in the future.
