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Articles by Uli Pillau
Booked in Seconds, Inside ChatGPT: A Conversation with Apaleo at ITB Berlin
Apaleo's founder demonstrates live hotel booking through ChatGPT, with 15-20 hotel groups already deploying AI agents in production. At ITB Berlin, Simone Puorto spoke with Uli Pillau, Founder of Apaleo, about open platforms, what agentic AI actually means in practice, and why the hotels moving fastest on this are not the large chains. The conversation ended with a live demonstration of a hotel room being booked entirely inside ChatGPT. It took a few moments.
The Digital Race Reshaping Hospitality: Insights from Ulrich Pillau, Co-Founder & CEO of Apaleo
In this episode of Pillow Talk Sessions, Ulrich Pillau, Co-Founder and CEO of Apaleo, joins host Jessica Gillingham to explore how digital acceleration, AI integration, and platform openness are redefining what it means to operate in the hospitality space — and why legacy thinking may be the industry’s biggest risk. Apaleo, the open, API-first property management platform based in Munich, is positioning itself as a core enabler of the next generation of hotel operations.
Why apaleo is abandoning the Cloud PMS label
Visioning a Post-COVID Era in Cloud PMS — Special Series This article was published as part of the Visioning a post-COVID Era Special Series. Visit this viewpoint in the Hospitality Net's World Panel. Imagine all the chaos if you had to hire a consultant to come to your home and set up ZOOM on your computer at the onset of beginning of COVID-19. This is the state of "cloud" PMS technology in the hospitality industry.
Visioning a Post-COVID Era in Cloud PMS – Hospitality Net World Panel
World Panel In this viewpoint, we asked 10 leading PMS providers to share their views and thoughts on how PMS will change in the post-COVID era. In this viewpoint, we asked 10 leading PMS providers to share their views and thoughts on how PMS will change in the post-COVID era.
Cutting back on wait times: How hotels can save months of time with the right PMS | By Uli Pillau – Hospitality Net
Click here to view the full The HOTEL Yearbook Special Edition - Technology 2020. About apaleo Hotels need the right technology and systems to manage all the complexities of their business. At the core of these systems is the property management system (PMS), which manages hotel inventory and reservations, rates, accounting, invoicing and payments, and more.
It’s not worth the wait! | By Uli Pillau – Hospitality Net
Someone recently told me that humans spend approximately six months of their lives waiting in line for things. Six full months. Those stats might double for hoteliers, if you consider the long wait times for getting a PMS live and the ridiculous queue for interface installations.
Debunking the Impact of Blockchain on Hotel Distribution
Sustainable tourism, the UNWTO theme for 2017, marked a point in history for the tourism sector. Some businesses grappled with the concept for the first time, while others have constructed an entire business ecosystem on its principles. Too often, h
The One Thing Every Hotel Should Consider When Purchasing Hotel Technology – Hospitality Net
In-room, distribution, messaging, reservations, revenue management, chat, operational… the list of technologies that occupy hoteliers these days could go on and on. Evaluating each technology is just as complicated. Does work with other systems that I am already using? This has been a key question, one that many hotels are still grappling with. Can my staff easily start using this technology?
PMS Vendors, Tear Down This Wall! – Hospitality Net
While it is an obvious over-exaggeration to compare Ronald Reagan's famous "Tear Down This Wall" speech to a proverbial technology wall, hotel technology does come with many barriers. The barriers that property management systems have created (installation fees, long sales cycles, integration costs, long wait times for upgrades) leave hotels stuck with clunky, expensive software that doesn't always address their guests needs.
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