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Will Lusted

As seen in: Call Centre Helper
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Articles by Will Lusted

Register: 7 Key Ways to Lower Average Handling Time

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By Kim Ellis, Will Lusted
| Call Centre Helper Verified
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 8 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time. When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls.
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Webinar: 7 Key Ways to Lower Average Handling Time

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By Kim Ellis, Rachael Trickey, Will Lusted
| Call Centre Helper Verified
    520 Filed under - Call Centre and Customer Service Webinars, Genesys Webinar Date - Thursday 23rd January 2020 at 14:00pm UK time Click here to register When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls. This is great news for cutting costs in the contact centre. However, there are methods of doing this that may harm the quality of your customer service.
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