The hotel, which is a hospitality subsidy of Taiwan's Evergreen Group that also runs companies like Evergreen Marine Corp. and EVA Air, said in a statement that it has always adhered to the "customer first" approach to provide its guests with the best experience. In an online statement, the hotel said it wished to apologize for its Paris branch's lack of consideration in the flag controversy and will continue to train its employees to prevent any recurrence of such incidents.