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It is essential for everybody in the practice to understand the local care pathways being delivered, especially how they relate to the local referral protocols. Increasingly, non-clinical staff are becoming more involved in delegated activities within the practice, such as data capture, diagnostic work, and diagnostic information, as well as care navigation.
Managing need and demand for health services equitably remain fundamental requirements of an NHS facing increasing capacity pressures [1]. This is acutely evident for hospital eye services [2, 3]. In England, timely delivery and continuity of NHS eye care is dependent on specific local commissioning (and subsequently provision) of primary and community eye services, in addition to specialist ophthalmic services (hospital sector), and general ophthalmic services (optical sector).
The world is changing. Rapidly. Just ask #snoopy and the Peanuts gang who are heading to the unemployment line now that they have lost their endorsement with #metlife. The 150-year-old insurance company, MetLife has launched a rebranding campaign, which includes a new logo but excludes the loveable funnies. It seems that MetLife did not make this move lightly. The company undertook research with more than 55,000 customers worldwide.
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