Aaron Weiss on Muck Rack

Aaron Weiss

Media Director, Western Priorities

Media Director @WstrnPriorities, but these tweets are mine, all mine. You can't have them. DEN via SUX, PDX, TUS, SEA, BDL, TUS

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@aweiss — 1,650 followers, 9,457 tweets

@searscares No, you don't understand. They wouldn't let us order the needed parts. Because it's under warranty. That's the problem. I would have been far better off not buying your extended warranty that you worked so hard to upsell.
@searscares It's a pretty standard part, though, so I'd imagine replacement parts are nearby. You're still selling this model on the sales floor, so I'm also happy to just swap it out for a new one if the store wants to just replace it and can do that quicker than 2 weeks.
@searscares No, the not-so-helpful folks on the phone just said we had to wait for service in 2+ weeks.
I mean, really... what's the point of a warranty if it takes @searscares weeks to fix it when it break? It's a drain pump. I could fix it myself in about an hour, but that would, of course, void the warranty! What a catch-22.
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