Alan Nichol is Cofounder & CTO of Rasa, a conversational AI framework that has been downloaded over 50 million times. getty Enterprises have no trouble proving that generative AI can make an impressive demo. The challenge is proving that it works consistently. A proof of concept might show off a powerful language model completing tasks or holding fluid conversations, but turn that same system loose in production, and cracks start to show: missed steps, unpredictable behavior, escalating costs.