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Alastair Howcroft on Muck Rack

Alastair Howcroft

As seen in: medRxiv
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Articles

AI Chatbots Versus Human Healthcare Professionals: A Systematic Review and Meta-Analysis of Empathy in Patient Care

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By Amber Bennett-Weston, Ahmad Khan, Simon P Gay, Alastair Howcroft
| medRxiv
Abstract Background: Empathy is widely recognised for improving patient outcomes ranging from reduced pain and anxiety to improved patient satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in healthcare is rapidly expanding, with one in five general practitioners (GPs) using generative AI to assist with tasks such as writing letters.
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