Alex Gaw on Muck Rack

Alex Gaw

Los Angeles
As seen in: Dash Network, Global Trade Magazine, The Futurum Group
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Articles

Review: CX Wins in March, Part 2

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By Alex Gaw, Camberley Bates, Krista Macomber, Steven Dickens
| The Futurum Group
On March 14, New York City-headquartered software firm Sprinklr expanded its partnership with Pune, India-based IT services and consulting company Tech Mahindra to implement an AI-first customer experience management (CXM) platform. The partnership will enable enterprises to better manage customer journeys across customer service, social media, sales, and marketing.
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Review: CX Wins in March, Part 1

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By Alex Gaw, Keith Kirkpatrick, Steven Dickens, Sam Holschuh
| The Futurum Group
On March 5, New Jersey-based cloud contact center firm NICE announced the availability of Voice Traffic Filter from Mutare, a provider of digital voice security solutions headquartered in Rolling Meadows, Illinois, as a premium application on the NICE CXexchange online marketplace. The partnership enables the two companies to take significant steps toward removing unwanted traffic from the call flows of their customers.
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A Look Back at CX M&As in March

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By Alex Gaw, Daniel Newman, Steven Dickens, Sam Holschuh
| The Futurum Group
March was a time of relative quiet for the CX mergers and acquisitions (M&A) space, but at least two M&As during the past month are worth noting. On March 13, customer service firm Zendesk announced it would acquire Ultimate, a provider of service automation.
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