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Articles by Alison Yellen
5 Spring ‘23 Innovations To Help You Deliver Results Quickly
If you haven’t already taken a look at the Spring ’23 release, now is the time. Learn more about our newest innovations and ensure you are delivering results fast this year. If you are unfamiliar with Salesforce releases, we release hundreds of new innovations three times a year, many of which come from ideas and feedback sourced directly from our customers via the IdeaExchange. This input from our incredible customers helps us lead the way, so you can better serve your customers.
Drive Cost Savings for Your Business With These 5 Winter ‘23 Innovations
Innovation is a top priority at Salesforce. In fact, innovation is one of our five core values, and it’s reflected in everything that we do. We release hundreds of new innovations three times a year, many of which come from ideas and feedback sourced directly from our customers via the IdeaExchange. And we know that there’s no better time to listen to our customers than right now.
How Your Customer Service Teams Can Use Slack to Solve Issues Faster
Contact center managers are increasingly frustrated. Their leaders are asking them to reduce costs while also scaling support. Their agents are overburdened with cases and confused by too many tools. Add to this the fact that managers don’t have a view into their agent’s daily workloads, and there is a strong risk of poor service and team burnout. But there is a solution: Slack for customer service.
Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too
Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA), companies that prioritize safety build trust with customers. This can lead to new business. As a field service leader, safety is No. 1 on your list of priorities. Your team knows what to do because you’ve set them up for success with the right enablement.
Maximize Salesforce ROI With the Live Summer ’22 Release
The Summer ’22 Release preview is here! There are great new features and enhancements for you to explore. You’re probably wondering: why should I care? What’s in it for me? How is it possible that Salesforce can help my business in even more ways?
Don’t Miss These Key Dates: Summer ’22 Sandbox Preview
Apr 04, 2022 4 min read The Summer ’22 sandbox preview window is around the corner. Note the dates now so your org is prepared for the upgrade. Your production instance will be upgraded to the Summer ’22 Release according to the rolling 12-month release calendar on status.salesforce.com. To check your upgrade date, enter your instance name or domain and click the maintenance tab.
Information Technology (IT) | Salesforce Blog
Don’t Miss These Key Dates: Winter ’23 Sandbox Preview The Winter ’23 sandbox preview window is coming up. Here are some tips to take full advantage of it, plus all the dates you need to know . Get To Know the Spring ’22 Release Learn more about Salesforce’s newest innovations, now generally available. How IT Can Measure Return on Experience (ROX) Effectively IT leaders need to deliver digital experiences on time and on budget.
3 Change Management Tips To Keep Service Agents Agile
Feb 23, 2022 4 min read Service companies have been wracked by change over the past couple years. The pandemic has upended the workforce, constrained supplies, and pummeled the economy. The ability to manage sweeping change has never been more crucial and businesses are becoming more proactive on this front. This is where change management best practices come into play. But what exactly is change management? And why is it so important to service?
10 Community Appreciation Tips That Build Loyalty for Brands
These 10 tips will help you bolster community appreciation between your brand, customers, prospects, and supporters. [Maskot / Getty Images] Jan 04, 2022 3 min read In many ways, a healthy relationship between your brand and its community parallels that of a healthy relationship between two people. Community appreciation rests on simple tenets like respect and empathy, and a positive, long-lasting, and mutually-beneficial relationship should be celebrated whenever possible.
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