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Articles

Healthcare Is Short on People, But AI Is Narrowing the Gap

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By lisa lee
| Salesforce Blog
The U.S. has a shortage of doctors and nurses, leaving many patients with long wait times to get an appointment. Clinicians are burdened with paperwork, which leads to dissatisfaction and burnout. At the same time, many Americans live in healthcare deserts and are forced to travel long distances for care. AI agents are bridging the healthcare desert for patients, while taking care of administrative tasks for clinicians.
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We've Reached Peak LLM: Here's What the Next Phase of AI Looks Like

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By lisa lee
| Salesforce Blog
LLMs have become commoditized infrastructure, and competitive advantage now comes from the systems you build around them. There are four key components that transform an LLM from a chatbot to a valuable business system. If you’ve spent big on LLMs, you’ve laid the foundation, not made a mistake, but the next phase requires infrastructure-level thinking.
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AI Literacy for CEOs Is the New MBA

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By lisa lee
| Salesforce Blog
To steward AI capital in 2026, CEOs must bridge the gap between financial mastery and technical AI fluency. True competitiveness requires redesigning the entire business into an agentic enterprise, not automating isolated tasks for incremental gains. Career paths may shift, and boards may rethink succession planning as a result of the new expectations of CEOs. For decades, the corner office has demanded a specific kind of fluency.
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