Alpa Shah on Muck Rack

Alpa Shah

Palo Alto
As seen in: Frost & Sullivan, The Times of India, Wiley Online Library, Hindustan Times, Frontline India, Mint, Outlook (India), The Hindu, Foreign Policy Magazine, LSE Connect, Royal Society of Chemistry and
#frost&sullivan analyst, #strategist, #technology enthusiast, writer, #digitaltransformation thought leader, event planner, educator, volunteer, and...mom!
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Articles

Beyond deflection: How intelligent self-service is powering the next era of customer experience

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By Alpa Shah
| CAN YOU HANDLE THE TRUTH! That time you thought you had it Right>>>..
CX Alpa Shah, Associate Partner and Global VP at Frost & Sullivan, shares her perspective on implementing smarter self-service in the era of AI-powered customer experience. Alpa Shah Associate Partner and Global VP at Frost & Sullivan Customer experience (CX) is at an inflection point. Automation has matured, customer expectations have risen, and artificial intelligence is no longer a future capability; it’s the backbone of modern CX.
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Alpa Shah , MD

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By Alpa Shah
| American Medical Association (AMA)
Alpa Shah, MD, serves as chairperson of the Physician and Allied Health Professionals Community, at Marshfield Clinic Health System, Wisconsin, and is a member at-large on the Integrated Physician Practices Section (IPPS) Governing Council. Dr. Shah is also medical director of behavioral health at Security Health Plan. The IPPS is a member interest group within the AMA for physician leaders in physician-led integrated systems.
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The Future of Contact Centers: A Blended Workforce with AI and Human Agents

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By Alpa Shah
| Frost & Sullivan
Contact Centers Are Evolving Fast AI-driven solutions are rapidly becoming mainstream in contact centers. While AI agents excel at handling routine, high-volume interactions, human agents remain essential for complex, emotionally charged, and high-value customer engagements.
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