Amber Hickman

When Metro Bank opened its doors in the UK in 2010, the new high street contender differentiated itself by enabling customers to open in-store personal accounts within 15 minutes. After looking at the process traditional banks used, Metro Bank saw a chance to both create value and strengthen the customer relationship from the get-go.

When Metro Bank opened its doors in the UK in 2010, the new high street contender differentiated itself by enabling customers to open in-store personal accounts within 15 minutes. After looking at the process traditional banks used, Metro Bank saw a chance to both create value and strengthen the customer relationship from the get-go.

After several years of grappling with the balance between traditional and remote working arrangements, enterprises are now focusing on optimising workspaces to the requirements of their people. “The focus has shifted away from designing physical spaces primarily for efficiency metrics like square feet per employee,” said Alexander Michael, vice president of information and communications technology at Frost & Sullivan, in a new white paper created in collaboration with Q-SYS.