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Andrew Colley on Muck Rack

Andrew Colley

Verified
Oxford
As seen in: Bicester Advertiser, Newsquest, Oxford Mail, Oxfordshire Herald Series, The Oxford Times, Witney Gazette, Sunday Mirror, The Daily Mirror, ZDNet, Scottish Daily Record, Ayrshire Post, TeessideLive, iTnews, News Shopper, Whirlpool, Bucks Free Press and
Regional Editor, Newsquest Oxfordshire 🗞💻Oxford Mail | The Oxford Times | The Herald | Bicester Advertiser | Witney Gazette | andrew.colley@newsquest.co.uk
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Articles

Aussie Broadband actively exploring AI in customer service

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By Andrew Colley Verified
| Whirlpool
Aussie Broadband is actively exploring AI as a handoff technology for routine and repetitive customer support requests. The telco has traditionally championed a human-centred ethos when it comes to customer service, but it appears that it has started looking over the fence at what its rivals are doing with AI and considering the technology's potential for its support operations.
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ACCC to consider mandatory domestic mobile roaming

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By Andrew Colley Verified
| Whirlpool
The Australian Competition and Consumer Commission may soon force mobile network operators to share each other’s infrastructure, particularly in regional areas. As part of a new inquiry into mobile coverage in regional areas, the competition regulator will explore the merits of introducing new rules that could ultimately let consumers in the bush roam between networks.
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ACCC greenlights Superloop, Lynham separation plan

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By Andrew Colley Verified
| iTnews
The Australian Competition and Consumer Commission has approved a structural separation plan that will allow Superloop to complete its $165 million acquisition of rival, Lynham Networks. Superloop sought approval from the regulator for the joint structural separation plan last month, shortly after it announced its plan to buy the rival fibre-to-the-premises network builder and operator.
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