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Articles by Andrew Haslip
Na ratunek Credit Suisse, czyli jak zgrabnie przeprowadzona fuzja wpłynie na światowy sektor bankowy
W niedzielę gruchnęła wiadomość o tym, że Credit Suisse zostanie przejęty przez największy bank szwajcarski UBS. Chociaż transakcja jest niepokojąca z kilku powodów, pod względem przestrzeni zarządzania prywatnym majątkiem tworzy supermocarstwo, które może zdominować branżę. Połączenie dwóch wiodących szwajcarskich banków tworzy połączony bank prywatny z prawie 4 bln USD aktywów klientów na koniec 2022 r., czyli 6,2%* rynku HNW, mierzonego przez Wealth Markets Analytics firmy GlobalData.
Banks - stop trying to win millennials’ hearts and make yourself useful
Yet another report has been released that highlights millennials’ disengagement with banks. But banking was never going to be a love affair for this segment. Rather than worrying about winning the hearts of millennials, banks should focus on winning their business. They can do this by delivering the products these consumers value in the ways they prefer to bank.
What Australians want in a bank
Andrew Haslip looks at the common pitfalls that impact customer loyalty and retention if you don’t get your digital banking proposition right. Australians are looking for a competent and convenient financial institution they can trust. Delivering this may sound straightforward, but authorised deposit-taking institutions (ADIs) must do more to boost the low rates of loyalty among their client base.
What do retail customers want?
What is our relationship with money? Do we really know? Are retail customers changing their financial habits at all? Chris Skinner finds out. I blogged the other day about too many banks and that there’s not a big enough market for 40 of them here in Britain. It made me think about what customers really want. We talk about digital, apps, mobile and more, yet the average customer … are they bothered? I suspect that many don’t give a jot about whether the bank offers these or not.
The call centre strikes back with biometric voice authentication
Biometric voice authentication could be the solution to a more efficient customer service platform in Asia Pacific regions, says Andrew Haslip. Telephone banking has fallen among Australians, and banks need to invest in the channel or risk clients increasing their use of more costly options such as branches. Biometric voice authentication will help make telephone banking more accessible.
Panama Papers: offshore wealth management will endure latest crisis
Andrew Haslip says the Panama Papers leak won’t significantly impact the offshore wealth management sector. The data leak from offshore law firm Mossack Fonseca has made headlines around the world, but it will have little direct impact on the amount of wealth offshored because HNW clients no longer book assets abroad to shelter wealth from tax or prying eyes. Once again, the banking world has been rocked by leaks.
Mortgage financing needs another digital push
Andrew Haslip looks at the potential for new startups in the complex mortgage arena. The online channel is already well embedded in the financial services industry. However, more complex financial services could be moved online if providers get serious about improving digital origination. As per the Verdict Financial 2015 Retail Banking Insight Survey, over 56% of Australians and almost 81% of New Zealanders used online banking weekly in 2015.
New clients top concern for Australian advisers
New clients for financial advisers will be hard to come by if the standard paradigm remains as static and bias as it does now. Story by Andrew Haslip. While the industry continues to adapt to new regulations and technology, Australian financial advisers remain focused on acquiring new business. Prospecting efforts will need to be stepped up among certain client groups if they are to succeed.
NAB sets robo-advisor ball rolling in Australia
National Australia Bank has launched the first robo-advisor service among the Big Four retail banks in Australia. Story by Andrew Haslip. National Australia Bank (NAB) has launched the first robo-advisor service among the Big Four retail banks in Australia. With these banks taking action, robo-advice will become mainstream, achieving more for the small investor market than FoFA could.
Australian retail investors need more diversity
Australian retail investors have taken a hit recently, and some of the reasons for this lay on their own doorstep. Story by Andrew Haslip. Australian investors remain underinvested in fixed-income products. Wealth managers need to do a better job at educating investors and facilitating retail bond purchases. Australian investors have been particularly exposed to the market gyrations of recent months, with many seeing significant declines.
Australian mortgages to benefit from capital raising
With Commonwealth Bank confirming it will pursue a A$5bn rights issue at its latest earnings release, all of Australia’s major banks are on track to raise capital. While shareholders may grumble, mortgage holders will have cause for celebration.
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