Marc Barach

What is our relationship with money? Do we really know? Are retail customers changing their financial habits at all? Chris Skinner finds out. I blogged the other day about too many banks and that there’s not a big enough market for 40 of them here in Britain. It made me think about what customers really want. We talk about digital, apps, mobile and more, yet the average customer … are they bothered? I suspect that many don’t give a jot about whether the bank offers these or not.

School is out and summer is in full swing, which means consumers are starting to travel or are arranging plans for getaways. Today’s travelers have a myriad of options when it comes to booking tickets, transportation, and accommodations, and there’s stiff competition to earn their business. Travelers will ultimately choose the services and businesses that offer them the best overall experience, from the first click of the mouse to depositing them at their front door after a long trip.