Andrew Zimmerman

Designers love intention. Architects draw immaculate plans; curators craft pristine galleries; developers imagine carefully choreographed public experiences. But once the general population shows up, those spaces tend to change. Sometimes there’s an instinct among designers to fight against it; it’s hard to let go of an aesthetic goal. But—more often than not—the public makes spaces and designs better.

There’s a formula to loyalty—super-fandoms have mastered it Building super-fandom isn’t an art, it’s a science with a proven formula that brands can learn and replicate. The most successful fandoms, like Taylor Swift’s Swifties, follow predictable patterns centered around building strong emotional architecture around a shared idea to generate a sense of belonging.

The Empire State Building is nobody’s idea of a hidden gem. The 1,472-foot Art Deco landmark of stone and steel dominates the streetscape and world view of New York City—and all of pop culture. From King Kong’s battle with biplanes to the annual ESB Run-Up to its iconic 86th Floor Observatory, the “World’s Most Famous Building” is both myth and monolith.