Since ChatGPT launched in 2022, we’ve heard a great deal about how artificial intelligence will reshape the business world. Almost four years later, though, people in most professional fields are pessimistic about AI. On the job, 65% of workers barely touch AI, if they use it at all. Most businesses say that AI has had little to no impact on employment or productivity. Still, we also know that AI has enormous potential, and that plenty of companies have already tapped into that potential.