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Ariana Tobin

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As seen in: ProPublica, MSN, The New York Times, Business Insider, HuffPost, CNBC, NPR, Ars Technica, Digg, Quartz, Scientific American and
I edit @ProPublica's crowdsourcing projects. Distracted.

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Ariana Tobin’s Journalist Portfolio

The Social Media Afterlives of the Tsarnaev Brothers

The Social Media Afterlives of the Tsarnaev Brothers

Among the many strange ways in which the Internet fuelled the hunt for the Boston Marathon bombing suspects, …

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Articles

Facebook Finally Agrees to Eliminate Tool That Enabled Discriminatory Advertising

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By Ariana Tobin Verified, Ava Kofman Verified
| ProPublica
ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. In a settlement announced by the Department of Justice on Tuesday, Meta Platforms — formerly known as Facebook — has agreed to eliminate features in its advertising business that allow landlords, employers and credit agencies to discriminate against groups of people protected by federal civil rights laws.
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A New Suit Seeks to Turn Arbitrations, a Tool of Big Corporations, Against a Top Customer Service Provider

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By Ken Armstrong Verified, Ariana Tobin Verified
| ProPublica
ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Arise Virtual Solutions violates the rights of customer service agents around the country, a lawsuit filed last week in federal court asserts.
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“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service

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By Ariana Tobin Verified, Ken Armstrong Verified, Justin Elliott Verified, Laila Milevski
| ProPublica
Companies that provide remote customer support services help large corporations shed costs at the expense of workers. ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last year ProPublica wrote about the world of work-at-home customer service, spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing the task of mollifying unhappy customers.
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