Arsen Storozhev

Companies are moving toward a new paradigm of humans working together with virtual and physical AI agents to create value. We share lessons from early adopters—and what you can do next. AI is bringing the largest organizational paradigm shift since the industrial and digital revolutions (see sidebar, “The evolution of operating models”). This new paradigm unites humans and AI agents—both virtual and physical—to work side by side at scale at near-zero marginal cost.

Leading telecom companies are transforming to become faster and leaner in the age of AI. Pioneers have lessons that can help any company. The days of the traditional telco are dying. Today’s leaders know that they need to abandon timeworn industry playbooks and instead organize themselves to embrace new, agile ways of working that can deliver real value now.

Leading telecom companies are transforming to become faster and leaner in the age of AI. Pioneers have lessons that can help any company. The days of the traditional telco are dying. Today’s leaders know that they need to abandon timeworn industry playbooks and instead organize themselves to embrace new, agile ways of working that can deliver real value now.