Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Aruna Ravichandran
Galaxy Mode is live: A limited-time look at what your Cisco AI Assistant and AgenticOps can already do
If a resistance had AgenticOps, maybe the stars would have stayed peaceful. This May the 4th, I am thrilled to announce that Galaxy Mode is live inside the Cisco AI Assistant across both Meraki and ThousandEyes. A starfield drifts behind the prompt. The assistant speaks in a manner that’s familiar to anyone taking on empires…or enterprises. Hidden, the surprises are. Find them, you must. The Cisco AI Assistant your team talks to every day…just got a lot more fun to talk to—and a lot more formidable.
The Multiplier Effect: Solving the AI Paradox in 2026
For years, wireless was the “invisible utility”—the background noise of the office that only commanded attention when the connection dropped. It was managed for cost, not for growth. Welcome to 2026. The background noise has become the lead singer. We have entered the era of the multiplier effect, where a strategic approach to wireless infrastructure doesn’t just provide connectivity—it optimizes customer experience, accelerates employee productivity, and helps secure the digital perimeter.
AgenticOps and the Rise of AI-in-the-Loop
It’s been almost a year since we launched AgenticOps, an agent-first operating model for modern IT. In that time, it has helped teams operate more effectively in environments that are increasingly complex, interconnected, and always on. And that complexity isn’t slowing down. At the same time, human attention and coordination are finite. As environments grow larger and more dynamic, the challenge isn’t effort or expertise—it’s scale. More dashboards add data, not clarity.
The future was written at Cisco AI Summit
This week, we witnessed something rare: the builders of the AI economy, all in one room, all at once, defining what comes next. Cisco AI Summit wasn’t just an event—it was a moment. Hosted by Chuck Robbins and Jeetu Patel, it brought together the visionaries, technologists, and leaders shaping the trillion-dollar AI economy. Over 120+ CXO’s from leading companies across industries filled the room. And beyond those walls?
Cisco AI Summit will define what comes next
Every few decades, technology doesn’t just evolve—it resets the rules. The internet didn’t simply speed up communication. Mobile didn’t just make it portable. Cloud didn’t just move workloads. Each one re-architected how productivity and possibility are distributed. Artificial intelligence is that kind of shift. But what feels different this time, and what I believe many people are underestimating, is not just the speed of change.
The Real Magic of the Season: AI-Powered Workplaces Original
There’s a moment every December when the world feels like it’s running on pure magic. Networks hit peak demand. Sales teams sprint to close the quarter. Customer service teams solve urgent requests. Packages appear on doorsteps. Every workplace—from retail to healthcare to manufacturing to offices—becomes a high-performance workshop. Not the storybook workshop we grew up imagining. A real one. Fast. Flexible. Distributed. Always on.
Connected Intelligence: Building the workplace of today for the workforce of tomorrow
Every era of work has been defined not just by new tools, but by the new ways we connect and create together. Connection is the engine of progress, innovation, and resilience, whether between people, ideas, or now, intelligent systems. Today, as artificial intelligence reshapes our world, the fabric of how we work—and who we work and connect with—is changing in ways we have only ever imagined.
AgenticOps: How Cisco is Rewiring Network Operations for the AI Age
The Complexity Cliff Before your first meeting of the day, the alerts have already started. A branch office in Europe is syncing with a cloud service in Virginia. A policy drift is flagged in SecOps. Somewhere, an engineer is pulling up a dashboard—again. And AI is everywhere: in headlines, in workflows, on every screen. Today’s IT isn’t just busy. It’s overrun. The IT stack is sprawling with apps running across clouds, edges, and everything in between. AI workloads are exploding.
Why every business leader needs to think like a technologist in the age of AI
After years in marketing, I’ve seen the industry go through incredible change and digital transformations. Recently, the industry began to shift again—this time, driven by artificial intelligence (AI). Now, AI isn’t just influencing marketing; it’s redefining its very foundation. And this shift isn’t unique to marketing. AI is fundamentally altering how businesses operate, pushing every leader—regardless of function—to think differently.
Experience, Amplified.
Over the past decade, Webex has been on a journey to improve how people communicate and collaborate. In this time, regardless of modality – messaging, voice, or video, synchronous or asynchronous – one constant has emerged: Experience Matters. Radically simple to articulate yet exceptionally complex to deliver, the very best experience is what we deliver across our portfolio: Webex Suite, Webex Customer Experience, and Cisco Collaboration Devices.
Lead or Lag Behind
Customer experience solutions have skyrocketed to new heights, fueled by cutting-edge technology. The question is, will your organization ride this wave to emerge as an industry leader, or will you be left floundering in the wake of progress? Even with advanced technology, customer satisfaction with the experience is stagnant.
Real results, real impact: customers share how Webex AI Assistant works for them
Everyone is talking about AI. At Webex, we are actually doing it. AI is the world’s shiny new toy, and most organizations around the globe are investing in it because everyone wants the latest and greatest technology. But AI for AI’s sake falls short in purpose and potential. The Cisco AI Assistant for Webex, our most advanced generative AI-powered platform for hybrid work and customer experience (CX), is not just a technological marvel.
Insights from Webex's Global Hybrid Work Study
Table of Contents: Global Hybrid Work Study Results At Enterprise Connect 2024, we unveiled the results of our global hybrid work study, which paints a picture of employee and employer sentiment around return to the office. It also shows employers investing in AI to support collaboration and productivity.
AI's Role in Improving Communication and Preventing Burnout
Artificial Intelligence (AI) isn’t just about automating tasks and increasing productivity; it has the potential to enhance one of our most essential human qualities: empathy. Growing up in India, I was immersed in a culture that valued direct communication. “Call it as you see it” was a common mantra. While directness has its merits, it can also be perceived as blunt or harsh by others.
WebexOne 2023: Trailblazing AI Innovations
WebexOne is THE AI event of the year, happening in Anaheim, California, from October 24 to 26.
Huddle Up! Webex and Matthew Berry’s Fantasy Life Kick-Off Game-Changing Partnership
What do football and Webex collaboration solutions have in common? They both result in touchdowns through teamwork! We are thrilled to announce that Webex is the Official Collaboration and Technology partner of Matthew Berry’s Fantasy Life for the 2023-2024 football season beginning this August.
Lights, camera, collaboration! Webex is center stage with award-winning products and solutions.
As someone with a first-hand view of the incredible work being done at Webex by Cisco, it’s easy for me to get excited about the bold innovations and features across our portfolio. When industry leaders in collaboration technology like UC Today also recognize the value and strength of our products and services, it heightens my pride and excitement in a whole new way.
Webex and the Tribeca Festival Partner to Connect Storytellers with Audiences Worldwide
The work we do at Webex by Cisco is fundamental to connecting people across geographies and time zones—regardless of status or ability. At its heart, our mission is to power an Inclusive Future for All, ensuring equitable access to spaces and opportunities that have historically been exclusive or limited by proximity.
Welcoming Mercedes-Benz to the Webex for Automobiles Family!
We have traveled far. What used to be technology used by a subset of people is now found in almost every hand, pocket, or purse. Imperative to how we communicate, absorb information, and express ourselves, it has even carried that connectivity to our vehicles – allowing us to listen to our favorite playlists and follow directions to our destinations. Smart phones have changed the way we live. When talking about Hybrid Work, we would be remiss not to include this as a pillar of conversation.
Webex Announces Industry-First Sustainability Innovations
Sustainability is no longer simply a buzzword or a nice-to-have; it is a business imperative. With gaps between science and policy in some regions, CEOs and organizations see opportunities for businesses to play a bigger role in sustainability initiatives. They realize that being environmentally responsible can help companies’ bottom line – creating jobs, stimulating economic growth, and staying ahead of the competition – and contribute to protecting our world.
Council Post: How To Design A Better Hybrid Workplace: Let It Happen Naturally
SVP & CMO of Webex at Cisco Systems, Inc. with 20+ years of technology marketing experience. There is a photo I love because it is a simple representation of how humans operate. Informally titled UX vs. Design, it shows the natural and inevitable outcome of designing something that doesn’t quite fit the way humans like to do things.
Council Post: Trust And The End Of The Face Time Era
CMO of Webex Marketing at Cisco Systems, Inc. with 20+ years of technology marketing experience. getty "Would you trust me if I wasn't working in the office?" If an employee poses this question to their manager, the response should be an unequivocal "yes." Anything else means there is not enough trust. In a world rocked by the "Great Resignation," this is an issue — especially in the swiftly evolving world of hybrid work. Employees now want more choices in where they work.
Leaving Earth without leaving home behind
Space: the final frontier. These words bring a sense of joy and wonder to anyone who hears them. Who hasn’t looked up at the stars and dreamed of traveling to the Moon or a distant planet in our galaxy? Only a select few individuals have ever traveled to space and even fewer have lived there. And the idea of planting a colony on the Moon or Mars? Only in the movies! Now, what was once a dream, could very well become reality.
Register today to attend WebexOne 2021 October 26-27!
We are excited to announce our second annual users’ conference — WebexOne, which is now open for registration! The theme for the event this year is ELEVATE – elevating people, communities, and organizations by using technology to unlock potential regardless of nationality, language, social standing, or expertise.
Webex and integration partners light up Nasdaq Tower in NY Times Square
Webex is lighting up Times Square this week! We are thrilled to celebrate 61 of our integration partners on one of New York’s most visible and iconic billboards, the Nasdaq Tower in Times Square! We are so excited to partner with them to power Hybrid Work for customers around the world. With the help of our integration partners, Webex App Hub provides collaboration for every workflow so you can work from one place without context switching.
Webex by Cisco BrandVoice: Returning To The Office: Put Your People First
New mindset for returning to the office When company leaders think about returning to the office, our old habits kick in and we may start planning headcount, budget, infrastructure, and technology requirements. However, with many companies and their employees now embracing hybrid work, it will require whole new habits and a new mindset when it comes to managing teams that are moving between working from home, the office, or the road on any given day or time.
Webex gets awards nods from UC Today: Best Collaboration Platform & Collaboration Leader of the Year
We are thrilled to share phenomenal news for the Webex team! UC Today, the leading publication for unified communications and collaboration, today announced its 2021 UC Awards and Webex by Cisco won Best Collaboration Platform and they also named SVP/GM Cisco Collaboration Javed Khan as the Collaboration Leader of the Year! I couldn’t be prouder of this recognition for our team and our leader. Here’s what Javed had to say about this incredible honor.
On the fast track to help our customers on their hybrid work journey
What an incredibly exciting month this has been for Webex! We unveiled the all new Webex Suite at our launch event, Hybrid Work. Made Real, on June 8 along with the kickoff of our amazing rebrand campaign. Since then, we’ve seen a wave of global coverage and analyst commentary about our new innovations for hybrid work.
Accelerating a US Company’s Cloud Transformation
Traditional industries like mining have been slow to adapt to changing IP technology. Of course, coal and other mining types have adopted new technologies starting with mechanical drills powered by pistons, then compressed air in the Industrial Revolution to today’s newly-developed machines used for grinding and crushing can extract minerals from the earth with less energy than ever before. However, the adoption of IP in mining is in its formative years.
A new brand for a new era of inclusive hybrid work
Welcome to the new era of work Twenty-five years ago, Webex was born from a vision that collaboration is more than verbal conversations – that 80 percent of communication is non-verbal and video conferencing allows people to collaborate more effectively. At the time, video conferencing was reserved for a select few and not inclusive for all. Webex changed all that.
Council Post: Looking To The Future: Redefining Work
CMO of Webex Marketing at Cisco Systems, Inc. with 20+ years of technology marketing experience. getty Back in the before time — that is, before March of 2020 — many of us spent most of our days in an office — and dreaded it. But that was the norm: morning coffee and commute, parking and walking into the office and preparing ourselves for another dreary day under fluorescent lights. And it didn’t matter if we weren’t productive; it was more about being there and appearing busy.
Drumroll, Please: Announcing the 2020 Webex Customer Award winners!
First – THANK YOU for joining us at WebexOne – our premier, digital, collaboration event.
Everything you need to know about WebexOne!
I recently shared the top 10 reasons why I’m excited about WebexOne. #1 on my list was the all-new Webex. And now we’re just 5 days away from showing you some of the latest investments, innovations, and features that make Webex better than ever before! From hybrid solutions that make work better and easier, to why new devices that work seamlessly with Webex, you’ll see the magic that comes from building a platform that delivers 10x better experiences than in-person interactions.
An Inclusive Future Of Work: Our 'Beatles Moment'
VP/CMO of Webex Collaboration at Cisco Systems, Inc. with 20+ years of technology marketing experience. getty What is a “Beatles moment?” Many legendary entertainers who got their start in the 1960s and ’70s will likely say that seeing the Beatles on the Ed Sullivan Show in 1964 changed everything for them. This one moment broke the mold of what music was and what it could be. This dynamic and young band showed that music was possible for anyone — amateurs and future legends alike.
Announcing WebexOne: Cisco’s Premier Digital Collaboration Conference
The First-Ever WebexOne We’re very excited to announce the launch of our inaugural, global, digital collaboration conference – WebexOne December 8-9, 2020. With inspiring speakers and sessions for everyone, WebexOne is your premier destination for Collaboration. Even better, it’s free and registration is open today! Join us for conversations with thought leaders, luminaries, celebrities, technology partners, and Cisco executives.
Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!
I’m thrilled to announce our 2nd annual Webex Awards nominations are open! We created this program to recognize and celebrate fabulous collaboration customers, like you, and we’re excited to see what you’ve been doing with Webex this year. Submitting a Nomination The nomination process is really easy: visit our website, click the nominate button for the award that best fits (categories below), complete the form, and hit submit.
“Best Collaborations Happen on Webex” Campaign Wins Gold in the Graphis Advertising Competition
I’m so excited! Our ‘Best Collaborations happen on Webex’ campaign is a Gold Award Winner in the Graphis Advertising Annual 2021 competition! Graphis is an international bastion of excellence in design and visual imagery, and an industry authority on design excellence. They compile an annual publication of the best design submissions each year and as a Gold Award Winner, our work will receive a full-page presentation.
We are all Learning How to Learn
Imagine you’re having a dinner party with a small group of friends, and the topic of conversation turns to education. The leading question is: if you could completely redesign schooling from scratch to make it better for every student, what would you do? Well, here we are, experiencing this hypothetical in real life. In the midst of a global pandemic, K-12 schooling was forced to move exclusively online without any real preparation or training for teachers, parents, or students.
“Holding” for New Music? Here’s Your Chance to Replace Cisco’s Iconic Hold Music
“Your call is important to us, and will be answered in the order in which it was received. Please hold for the next available agent.” [Cue hold music] We’ve all heard this, or some variation of it, right? And of course, the music. The iconic music. For decades, millions of people have been listening to this while waiting to speak with someone. In fact, since 2001, every single Cisco phone has come with our signature hold music as a standard feature.
Webex Extends Great Meetings on Any Device: Available Soon on Portal from Facebook
Webex Meetings + Portal from Facebook When the world needs to work, the world works on Webex. That’s why we’re excited to be part of Facebook’s new announcement to bring Webex on Portal to the millions of people working from home. Adding the Webex you know and love to Portal extends your ability to meet anywhere, on any device. Webex has always easily connected you with your colleagues, customers, and partners – face to face – no matter where you are working.
The Future of Work: Optimism as Companies Move Forward
We’ve been talking about the future of work for a while now… even before the pandemic changed the way we live and work. Before, it was all about making work happen anywhere, anytime, and seamlessly. Now it has accelerated and is the priority to keep businesses moving forward. The dedication and ingenuity of IT teams that have kept businesses, hospitals, schools, and governments up and running – allowing millions of people to work and collaborate remotely – is nothing short of amazing.
Webex & Reese Witherspoon's Hello Sunshine: Encouraging Transparent Conversations
Cisco Webex has been there… before the pandemic, and especially now when every aspect of our lives has been upended. We have helped keep businesses running. We have enabled teachers to continue teaching and inspiring their students. We’ve provided the technology for doctors to consult with each other and their patients. We’ve helped governments stay connected at the local, state, national, and international levels.
We Are All Learning How To Learn
VP/CMO of Webex Collaboration at Cisco Systems, Inc. with 20+ years of technology marketing experience. Getty Imagine you're having a dinner party with a small group of friends, and the topic of conversation turns to education. The leading question is: If you could completely redesign schooling from scratch to make it better for every student, what would you do? Well, here we are, experiencing this hypothetical in real life.
Council Post: A New Era Of Remote Healthcare Technology
Photo: Getty Around the world, legions of selfless healthcare professionals have demonstrated their commitment and resilience in awe-inspiring ways. As we watch them and thank them, what can we — the rest of the world — learn about resiliency and agility? We have already grown used to the images of front-line medical professionals covered head to toe in masks and gowns.
When the World Needs to Work, the World Works on Webex
Webex: Here Then…Here Now Almost overnight, the way we work changed. Starting mid-March, we moved from office-first to working from home full-time, and we saw the usage of collaboration tools explode. When the world needed it, Webex was there to keep work flowing. Since February, we saw a 3x growth in Webex usage. In the month of April, we hosted 500M meeting participants, with a total of 35B meeting minutes… clearly, when the world needs to work, the world works on Webex.
The Future of Work is Here!
Announcing the Future of Work of more than 25,000 respondents to a recent IBM survey indicated they would like to work remotely at least occasionally post-COVID. And 54% said they’d like this to be their primary way of working. This is staggering in comparison to the 20% of employees who were remote pre-COVID.
What Earth Day, Webex, and Carbon Footprints Have in Common
Today marks 50 years of Earth Day. What started in 1970 as a local effort to increase understanding of our environment, it is now a global event spanning more than 190 countries with >1,000,000,000 participants. We are more environmentally aware than ever before: companies have climate change initiatives, carbon offsets are a real market, and we all look for ways to reduce, reuse, and recycle. Notable reduction in metropolitan areas of the Northeast US since lockdown. Photo Courtesy of NASA.
Trust: The Hidden Dividend Of Working From Home
Photo: Getty Social distancing and travel restrictions have made remote work the new norm, but many people aren’t quite ready for it -- at least not to this degree. It is likely the COVID-19 pandemic has forever changed the way we interact, bringing remote work to the forefront and proving its viability. But while many of us focus on the technology, there’s something else that is key to its successful integration: trust.
Work From Home Best Practices
Tips For Working From Home Effectively Today’s challenging times have more of us working from home these days and our home offices and work practices are now an important part of our lives. Cisco Webex has been enabling effective WFH practices for many years and we’d like to continue to share what we’ve learned and to learn even more from our amazing customers.
Announcing WebexONE - THE Collaboration Event of the Year!
First-Ever WebexONE We’re excited to announce and invite you to our first-ever WebexONE event, the premier collaboration forum of the year! Held September 14-16, 2020 at the Mandalay Bay Resort in Las Vegas, WebexONE is a jam-packed, 2-day collaboration fest providing in-depth training, innovative insights, and direct access to experts on today’s hottest collaboration topics. We are all individuals. Each with unique points of view, diverse backgrounds, and different styles.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Aruna
Contact Aruna, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack