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Baraa Elkosh

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Articles

How NatWest built multi-region resilience with Amazon Connect Customer

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By Prabhakar Rajasekar, Abilashkumar P C, Baraa Elkosh
| Amazon Web Services
AWS Contact Center Introduction For NatWest Group, one of the UK’s largest banks, delivering consistent customer experience consistently is both a business priority and a regulatory requirement. Maintaining uninterrupted service across customer experience operations is fundamental to the bank’s ability to meet its business continuity and disaster recovery obligations. NatWest originally deployed its customer experience platform on Amazon Connect Customer in the AWS Europe (London) Region.
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