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Barry A. Leffew on Muck Rack

Barry A. Leffew

As seen in: Communications of the ACM
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Articles

The Importance of Distrust in Trusting Digital Worker Chatbots

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By David Gefen, Barry A. Leffew, Arik Ragowsky, René Riedl
| Communications of the ACM Verified
Adopting and implementing digital automation technologies, including artificial intelligence (AI) models such as ChatGPT, robotic process automation (RPA), and other emerging AI technologies, will revolutionize many industries and business models. It is forecasted that the rise of AI will impact a wide range of job functions and roles. White-collar positions such as administrative, customer service, and back-office roles will all be impacted by AI-fueled digital automation.
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