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Barsha Shaw on Muck Rack

Barsha Shaw

As seen in: Dialnet - Universidad de La Rioja
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Articles

Navigating uncertainty: Leveraging fuzzy queuing models to revolutionize customer experience in banking

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By Tajinder P. Singh, Barsha Shaw
| Dialnet - Universidad de La Rioja
Customer wait times pose significant challenges in service environments such as banks, airports, hospitals, and petrol stations, making efficient queue management essential. While traditional queuing theory (e.g., M/M/1, M/M/s) has been widely used for queue optimization, it struggles to account for real-world uncertainties in customer arrivals and service durations.
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