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Bart Larivière on Muck Rack

Bart Larivière

As seen in: Wiley Online Library, SAGE Publishing, Journal of Service Management
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Articles

The more extroverted the better? Unraveling the complex relationship between service robots' personality and the service robot experience

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By Bart Larivière, Changxu Li
| Wiley Online Library Verified
CONFLICT OF INTEREST STATEMENT The authors declare there are no conflict of interests. Supporting Information Filename Description mar21896-sup-0001-Appendix.docx417.4 KB Supporting information. REFERENCES , , , & (2020a). Robots or frontline employees? Exploring customers' attributions of responsibility and stability after service failure or success. Journal of Service Management, 31(2), 267–289. , , , & (2020b). Service robot implementation: A theoretical framework and research agenda.
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Pathways to Service System Smartness for Firms

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By Bieke Henkens, Katrien Verleye Verleye, Bart Larivière, Helen Perks
| SAGE Publishing
Get full access to this article View all access and purchase options for this article. References Allmendinger Glen, Lombreglia Ralph (2005), “Four Strategies for the Age of Smart Services,” Harvard Business Review, 83 (10), 131-145. Anderson Laurel, Ostrom Amy L. (2015), “Transformative Service Research: Advancing our knowledge about service and well-being,” Journal of Service Research, 18 (3), 243-249.
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