Basil Faruqui

Most organizations don’t start by thinking about service orchestration. They start with symptoms: a morning dashboard showing incomplete data, an SLA missed because an upstream process ran late, or a cross-team Slack thread at 7 AM trying to figure out what broke and why. By the time the word “orchestration” enters the conversation, the workarounds have usually been in place for months.

The multi-agent AI era isn’t coming—it’s already here. According to Deloitte, 75% of organizations are investing in AI agents, driving a surge in enterprise adoption. And according to IDC, this isn’t incremental—it’s a structural shift, with agentic AI–driven investment expected to reach $1.3 trillion by 2029. On the surface, more agents should mean more value. It doesn’t. The very force accelerating AI adoption—agent proliferation—may ultimately constrain its impact.

Most organizations don’t start by thinking about service orchestration. They start with symptoms: a morning dashboard showing incomplete data, an SLA missed because an upstream process ran late, or a cross-team Slack thread at 7 AM trying to figure out what broke and why. By the time the word “orchestration” enters the conversation, the workarounds have usually been in place for months.