Becky Norman on Muck Rack

Becky Norman

Verified
  • Employee Experience Editor, CXM
Bristol
As seen in: CXM, TrainingZone, HR Zone
Content Editor | science communication | big fan of aubergine
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Articles

Job Hugging: Why Low Turnover May Be Hiding a Disengagement Problem

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By Becky Norman Verified
| CXM
Job hugging is leaving employees present but disengaged, and organisations that read this as healthy retention risk missing the cost to performance, culture and the customer experience. People are increasingly clinging to their jobs out of fear rather than choice in a trend known as ‘job hugging’.
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Employee Experience News: Cisco’s AI Layoffs, the Workday Discrimination Ruling, and Superdry’s Governance Failure

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By Becky Norman Verified
| CXM
This week in employee experience news, accountability caught up with automation. A court refused to let an AI vendor hide behind ‘we just built the tool’, Cisco paired a personalised AI rollout with job cuts in the same window, and a retail governance scandal showed what happens when no one at the top is checking anyone else. Watch the key highlights: Cisco is giving every employee within its 90,000-strong workforce a personalised AI agent from the end of July 2026.
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Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

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By Becky Norman Verified
| CXM
For most HR and EX leaders, the question of what they’d do if given the chance to shape a culture from day one remains just that – a question. For Jane Austin at Wave Utilities, it was reality. When the UK water retail market deregulated on 1 April 2017, Wave Utilities launched with 70 employees, no name, no building, and no HR policies. Jane Austin, Director of People & Social Value at the water retailer, was there from the start.
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