Ben McCarthy on Muck Rack

Ben McCarthy

London
As seen in: Salesforce Ben, LinkedIn, Wiley Online Library, Yahoo Sports, Product Hunt, Trellis, Infosecurity Magazine, Security Boulevard, The Progressive, Tech Monitor, Advance HE and
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Articles

How Salesforce Voice Can Make Your Contact Center AI-Ready

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By Ben McCarthy
| Salesforce Ben
Earlier this year, Salesforce announced the planned retirement of Open CTI. Now, the integration is in maintenance mode and is scheduled for official retirement on February 28, 2028. Salesforce is now encouraging customers to migrate their telephony operations to Salesforce Voice as soon as feasibly possible. On the surface, it might seem like a straightforward case of organizations having to move on from an increasingly legacy system.
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Stay in touch with your people on Bluesky and Mastodon

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By Ben McCarthy
| Product Hunt
Exciting to see a new, full featured Mastodon + Bluesky client! The business model is also interesting; maybe similar to @Ivory for Mac? Indigo is free to download and try out, but interacting with posts and creating posts requires payment. Our premium tier is called Ultraviolet and has monthly, annual and one-time purchase options.
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Adaptability, Not Novelty: The Next Evolution of Malware

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By Ben McCarthy
| Security Boulevard
Recent malware frameworks like VoidLink serve as a useful reminder that modern malware doesn’t need to be novel to be effective. Nearly all enterprises now operate in cloud-native and containerized environments, and with that comes a shared set of challenges: inconsistent configurations, over-permissioned identities, and difficulty enforcing best practices across sprawling estates. Malware frameworks like VoidLink are intentionally designed to exploit exactly those realities.
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