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Articles by Ben Noble
Cross-country Banking and Financial Frustration
A few years ago, I moved to California from North Carolina. Anybody who’s made a cross-country move can tell you, you give up a lot. It’s not just your friends and family you leave behind. You lose your dentist, your doctor, your contractors, your mechanic – basically all the local connections you’ve forged over the years. One thing I wasn’t willing to give up was my bank, a local credit union that had provided me years of great customer service and benefits.
Looking for the Next New Sales and Marketing Initiative?
Looking for the Next New Sales and Marketing Initiative? It's not uncommon these days to have a marketing team huddled around a conference table applying their best creative thinking to figure out the next big brand message that will cast a wide net over a sea of potential customers.
New Rules for Sales Emails: Less is More
The way people utilize email has evolved quickly, and that means sales email techniques need to adapt as well. Just five years ago, a sales rep could write an email to a CEO and say, “You are likely not the right contact for me to be reaching out to, but could you put me in contact with the buying decision maker at your company?” and the CEO might have facilitated an introduction. However, salespeople across the globe now inundate inboxes with unsolicited messages.
Is it Sales or Stalking?
Inside sales reps need to make a lot of friends. Their job depends on their ability to be gregarious, informed and likable, which is not always the easiest task. It’s like trying to be the cool kid in high school. The words “try” and “cool” just don’t fit together. Sales people have a difficult task: Make people like them without appearing desperate. It’s got to be organic and natural, even if it takes practice.
Is it Sales or Stalking?
Inside sales reps need to make a lot of friends. Their job depends on their ability to be gregarious, informed and likable, which is not always the easiest task. It’s like trying to be the cool kid in high school. The words “try” and “cool” just don’t fit together. Sales people have a difficult task: Make people like them without appearing desperate. It’s got to be organic and natural, even if it takes practice.
Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center
We all have our limits. Work takes a toll on us physically and mentally, and if pushed too far, we inevitably burnout. Even in the most positive settings, we only have so much we can give to our work week. And for many of us working in the world of contact centers, we give a lot. Luckily, companies are starting to notice employee workloads and other factors that lead to churn or efficiency collapse.
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