CustomerThink
VerifiedOnline/Digital
CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 100,000+ visitors per month from over 200 countries around the world.
Main areas of coverage include Customer Relationship Management, Customer Experience Management and Social Business. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news. Source
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Media Outlet details
| Scope | International, Trade/B2B |
|---|---|
| Language | English |
| Country | United States of America |
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Recent Articles
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SugarAI Ranked No. 1 in New CRM – Midmarket Data Quadrant Report, Based on Verified Customer Feedback
Sugar Sell earns highest composite score and top recognition for business value, support, implementation, features, management, user experience, and product strategy in the Info-Tech Research Group report DENVER – August 11, 2026 – SugarAI, provider of the award-winning intelligence-driven sales automation platform, today announced that its Sugar Sell sales force automation solution has earned the No. 1 overall ranking out of 15 vendors in the 2026 SoftwareReviews Customer Relationship...
Xactly Partners with ServiceNow to Deliver the Complete Revenue Motion from Pipeline to Performance
LOS GATOS, Calif., August 12, 2026: Xactly, the global leader in AI-driven Sales Performance Orchestration, today announced a partnership with ServiceNow, the AI control tower for business reinvention. The partnership connects Xactly’s Intelligent Revenue Platform directly to ServiceNow Customer Relationship Management (CRM), bringing Xactly’s vision of autonomous orchestration into the daily workflows where revenue is won.
Acclaro Redefines Augmented Translation with an AI-Orchestrated Localization Solution, Built to Accelerate Global Growth
Combining machine translation, AI post-editing and AI quality estimation, alongside expert human oversight, the solution elevates localization quality, accelerates workflows, and reduces time-to-market BOSTON – Aug.
RainFocus Named to the 2026 Inc. 5000 List of Fastest-Growing Private Companies
LINDON, Utah, August 11, 2026 – RainFocus™, provider of the next-generation event marketing platform, today announced its ranking at No. 2247 on the 2026 Inc. 5000 list, the most prestigious ranking of America’s fastest-growing private companies that have achieved remarkable growth while driving innovation.
Sanas Named No. 1 AI & Data Company in America on the 2026 Inc. 5000 List of Fastest-Growing Private Companies
Speech AI Leader Earns Top Ranking in California and Places No. 8 Overall on Prestigious List PALO ALTO, Calif., Aug. 11, 2026—Sanas, the first Speech AI Platform enabling real-time global communication, today announced it has been ranked No. 8 on the 2026 Inc. 5000 list, placing the company among the 10 fastest-growing private businesses in the United States. Sanas also earned the No. 1 ranking in both the AI & Data category and among all California-based companies.
Using AI to Generate Insights from the Customer Say-Do Gap
Interviews and surveys tell one story. Usage, renewal, and churn data tell another. For CX leaders, AI’s highest-value role is finding the insights hidden in that mismatch and acting on them. Most teams now use AI tools for customer insight in a fairly straightforward way: they take interviews, surveys, and call transcripts and turn them into a summary analysis with key takeaways—a neat way to save time and cover vast amounts of data.
When Research Costs Hours Instead of Weeks, the Questions Change
The real shift from AI research isn’t faster answers. It’s which questions become worth asking. Most organizations are adopting AI research tools with the same mental model they used for every previous productivity technology: the old workflow, faster. The analysis that took six weeks now takes a few days. The report that needed three analysts now needs one. Same questions, quicker answers. That framing misses the more interesting change.
KIBO Commerce Unifies Agentic Commerce and Order Management into a Single, Model-Agnostic AI Experience
KIBO Commerce, a market leader in composable commerce and order management solutions, today announced the general availability of the next iteration of its agentic offering, KIBO AI — a fully redesigned Agentic Layer that handles every agentic interaction across commerce and order management in a unified AI experience for clients.