CustomerThink

New Sprout Social research reveals social media is the first place consumers hear about brand crises and the first place they expect brands to respond in real time According to new research from Sprout Social (NASDAQ: SPT), a leading AI-powered Social Intelligence Platform, social media has become the epicenter of modern brand crises, where controversies are first discovered, public opinion forms, and consumers look for brands to respond.

RAIN Group, a global sales training company helping enterprise teams drive business outcomes through tailored learning, coaching, and technology, today announced the launch of its C-Suite Sales Accelerator, a multi-day executive-selling experience designed to prepare sellers for high-stakes conversations with senior decision-makers. Enterprise buying decisions increasingly involve senior leaders who evaluate opportunities through a different lens than technical or functional buyers.

Global study finds AI is delivering ROI, but trust hinges on transparency, choice and seamless human handoffs LAS VEGAS–Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. The global study found that 92% of organizations have already implemented or piloted AI use cases in customer service.

Leading indicators of customer experience are one of the most misunderstood concepts. And one of the most pivotal for customer experience management (CXM) career success. Lagging indicators can be measured only after a customer experienced you. Leading indicators can be measured only before a customer experiences you. This applies equally to all types of customer experience, employee experience, and partner experience.

SAN FRANCISCO, June 24, 2026 /PRNewswire/ — Valence AI, an emotional intelligence infrastructure company, today announced $5 million in total funding, including a seed round led by Differential Ventures, with participation from Difference Partners, Willowtree Ventures, Change Paradox Ventures, and SRI International.

Omilia’s Self-Learning Agentic CX platform now available to valantic’s 500+ enterprise clients across DACH and Benelux ATHENS / MUNICH, 22 June 2026 — Omilia, the global leader in Self-Learning Agentic CX, today announced a partnership with valantic, one of Europe’s leading digital transformation and AI consultancies.

Most retention campaigns fail because they treat messaging as the problem. The deeper issue is value visibility: helping customers recognize and connect value to outcomes long before renewal. By the time most organizations launch a retention campaign, the customer has already decided. Not dramatically. No complaint, no cancellation call, no moment of frustration. Just a quiet conclusion, forming over months, that the relationship no longer deserves their money, time, or attention.

New capability enables Go-To-Market teams to build, orchestrate and operationalize AI-powered workflows using natural language, unified customer context and built-in governance SAN MATEO, Calif.–(BUSINESS WIRE)–Aurasell, the world’s first AI-native GTM platform, today announced Agent Builder, a new platform capability that empowers GTM teams to build, orchestrate and operationalize agentic workflows across their entire GTM ecosystem in minutes without writing a single line of code.

Recognized among the top vendors in the influential report, RainFocus “offers excellent data capture capabilities and global attendee profiles to personalize experiences” LINDON, Utah, June 23, 2026 — RainFocus™, provider of the next-generation event marketing platform, has been named a Leader in The Forrester Wave™: Virtual Event Management Platforms, Q2 2026 report.

San Francisco, June 23, 2026 – Pipefy, a global leader in AI-driven business process orchestration, today announced that Sandro Guedes was named Global Director of Partnerships and Adriano Galvão to Vice President of Global Strategic Alliances. The expanded global partner leadership team supports Pipefy’s partner-led growth in Brazil and North America with leading Cloud and AI companies like Oracle, Google, Microsoft and AWS.