CustomerThink

Nearly two-thirds of consumers are open to using AI if it resolves their complex issue; however, almost 70% will abandon AI after two failures PALO ALTO, Calif.

New MadCap Syndicate version brings AI-driven content visualization, automated content classification at scale, MCP support for easier AI application and agent access, and expanded support for popular enterprise content formats Denver, CO, USA – October 7, 2026 – MadCap Software, Inc., the leader in multi-channel content authoring, management and publishing, backed by global investment firm Battery Ventures, today announced the Fall 2026 release of MadCap Syndicate, an intelligent platform...

New capability is built to help brands connect more customer information, understand behavior beyond loyalty and drive more relevant, measurable engagement, without replacing the technology already running their businesses WALTHAM, MA, 7 October 2026 — Paytronix, an Access Hospitality company, today announced that Access Evo, the intelligent, connected experience for hospitality, will begin a rolling launch cycle in November 2026.

BOSTON — Oct. 6, 2026 — AI is now part of how consumers research companies, but new data from Skyword finds that 45% of U.S. adults have had trouble choosing between two companies because AI-generated answers made them sound too similar. The finding points to a growing consideration for marketers: Appearing in AI-assisted research does not mean a brand will stand out or be remembered.

OpenMatter Network today announced the release of a proposed standards document, Zero-Knowledge Boundary Compliance for Autonomous Agents, for public comment, the latest milestone in its work with Hashgraph Online (HOL) to advance standards for AI compliance and agentic security.

Throughout the US, airports are entering one of the most consequential decades of infrastructure development in the history of modern aviation. According to Airports Council International–North America (ACI‑NA), US airports are facing more than $151 billion in necessary infrastructure projects between 2023 and 2027. That spans terminal expansions, modernization programs, airfield upgrades, and passenger facility improvements.

For more than twenty years, CRM vendors sold the 360-degree customer view as a commercial superpower: every contact, every transaction, every complaint, every campaign response in one place. As we discussed in our recent CRMKonvo with Andreas Schuster of SugarAI, the promise always had a flaw. Seeing everything is not the same as understanding anything, or seeing the right thing. The question is not whether AI completes the circle, but whether it lets us admit sellers never wanted the circle.

CHICAGO, October 6, 2026 — IncQuery, the end-to-end research partner for consulting and investment firms, today announced enhancements to its Quality Control (QC) capability that give research teams greater visibility into how respondent quality is assessed and more control over how quality standards are applied to each survey.

Integrate MCP lets marketers ask business questions about their marketing campaigns, leads, spend, pipeline and ABM data, and act on the answers with the same permissions and approvals they trust in Integrate BOULDER, Colo., October 5, 2026 — Integrate, a universal lead management and data governance platform for B2B marketing teams, today announced the availability of Integrate MCP, a connection that brings the Integrate platform directly into the AI workflows marketing teams already use.

Front launches custom Autopilot agents, external agent integrations and new AI governance capabilities, giving companies one place to build, bring and manage the agents they choose. New research shows this is what companies want; no commitment to a single provider required. SAN FRANCISCO–(BUSINESS WIRE)–The pressure to settle down with a single AI provider is real. Front, the only customer operations platform built for cross-functional account work, says you can keep on swiping.