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Articles by Bethany Frank
3 applications of machine learning in financial services
Machine learning is a subset of artificial intelligence that allows computers to “learn” from data without explicit programming from humans. In financial services, it can transform business processes related to customer service, personal finance, and fraud and risk management. Here are some real-life applications of machine learning in each of these areas.
Conversational AI for the customer experience
Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Here’s how artificial intelligence can help your business streamline operations and deliver a better customer experience. Data-Driven Digital Experiences Technology is making it easier than ever to transact and interact with businesses. From ordering lattes to requesting maintenance service, there is a website, app, or voice command to help consumers complete the task in seconds.
The Evolution of the Bank on the Street Corner
I was born in Brooklyn in the early 90s. Upon learning how to walk, my first journeys were along 5th Avenue in Sunset Park. Gentrification seems to be planting its roots here now, but back then it was a sprawling ethnic community mostly comprised of immigrant families. I remember knowing Anchor Savings Bank, the grey-columned edifice at the corner of 5th Ave and 54th Street, was a bank long before I understood the concept of a bank.
How Community Banks Can Leverage Their Greatest Strength in the Digital Era
Before the turn of the century, the greatest value proposition offered by banks was the ability to connect with banking professionals and conduct all kinds of financial activity at one’s local branch. From weekly deposits, to customized consultations for small business loans, community connections and a personal touch helped banks foster meaningful relationships with their customers that spanned decades.
Payment technology challenges in the insurance industry
Due to the unique requirements and time-consuming manual processes involved, payments can be a technical and administrative nightmare for insurers. (Image: Bigstock) Websites that are difficult to navigate, internal processing complexities, PCI compliance and other challenges make payments particularly burdensome for insurances companies and customers alike. With the right technology, insurance companies can make the payments process far more efficient and user-friendly.
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