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Bill Neely on Muck Rack

Bill Neely

London
As seen in: MSN, MSN Canada, The Daily Mirror, The Guardian, The Independent (UK), The Telegraph, Aol, NBC News, NBC Nightly News, Euronews and
Ex Chief Global Corr. NBC, International Ed. ITN, Sky, BBC. Still husband, father, marathon runner, amateur Triathlete, wine lover & forever Leeds United fan.

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Articles

Talk to Our AI Phone Agent — Live Now (and We're Looking for Pilot Partners)

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By Bill Neely
| DEV Community
Our AI Phone Support Agent Is Live — Give It a Call When a caller presses 1 for support, here's what happens under the hood: 1.
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Can AI really learn from humans?

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By Bill Neely
| DEV Community
After playing with AI for a couple of months, I wanted to see if AI could learn from humans and create its own help desk or call center. I was working with Anthropic's Claude, but I'm sure any other AI agent would work as well. I wanted the AI agent to learn by listening to the human operators, and then taking over when it felt it had enough info. I already had a lot of experience with VOIP servers, so the link wasn't hard.
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A year of elections: power and politics in 2024

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By Bill Neely, Mukulika Banerjee, Nick Anstead
| LSE Connect Verified
This year people around the world are going to the polls. What have been the surprises and takeaways from election results so far, and what is still to come?
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