Blake Morgan
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Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
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Articles by Blake Morgan
Closing The Gap Between Marketing and CX with Katie Martell
Marketing strategist Katie Martell explains why trust breaks when brand promises outrun customer experience, and how leaders can win it back.
Mastering the Basics of CX, from Luxury Watches to Lighting
Quoizel's Andrea Felixon shares CX lessons from luxury watches to lighting on building product knowledge and empowering teams to earn customer trust.
Driving 30% Growth With CX At Breeze Airways
Breeze Airways' Dana Shapir shares how the airline prepares teams, uses AI, and prioritizes guest experience as it grows 30% year over year.
Must Love Dogs: The Coolest CX Case Study You Haven’t Heard Yet
unitQ explains how AI unifies customer feedback, identifies product issues faster, and connects insights to critical business metrics.
How AI Connects Customer Feedback to Business Metrics
unitQ explains how AI unifies customer feedback, identifies product issues faster, and connects insights to critical business metrics.
Why Volkswagen Combined Marketing and CX to Grow Its Brand
How Volkswagen merged brand marketing and CX under one leader, and what it means for customer loyalty and brand growth.
How Canva Connects AI Innovation to Customer Success
Super Dispatch handles 120,000 support tickets a year. See how it uses Botpress AI agents to scale support while keeping humans in the loop.
How AI Speeds Up Support and Empowers Service Teams
Super Dispatch handles 120,000 support tickets a year. See how it uses Botpress AI agents to scale support while keeping humans in the loop.
American Airlines Is Using AI Across the Customer Journey
Discover how Alaska Airlines is using AI to simplify trip planning, empower employees, and create a seamless, personalized customer journey.
New York Life Is Turning Customer Feedback Into a Decision Engine
Discover how Alaska Airlines is using AI to simplify trip planning, empower employees, and create a seamless, personalized customer journey.
How Alaska Airlines Is Transforming the Customer Journey With AI
Discover how Alaska Airlines is using AI to simplify trip planning, empower employees, and create a seamless, personalized customer journey.
How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
FedEx moves 18 million packages a day. See how AI and data help deliver greater visibility, control, and peace of mind for customers at scale.
Virgin Atlantic Launches the First Airline App in ChatGPT
Discover how Virgin Atlantic launched the world's first airline app in ChatGPT and combines AI, premium travel, loyalty, and human service for travelers.
How End-to-End Testing Builds Better AI Customer Experiences
Learn how Cyara CTO Seth Johnson uses end-to-end testing to improve AI readiness, strengthen customer journeys, and help companies scale AI with confidence.
How TIAA Is Using AI to Personalize the Future of Retirement
AI could bring retirement planning closer to what it should be: personal, flexible, and built around each person's goals.
Deflection Is Dead: Why Customer Engagement Is the New Goal
Is AI helping customers-or just getting them off the phone? Here's why customer engagement, not deflection, is the better goal.
How to Do More With Less: Future-Proofing Work in an AI-Driven Economy
Discover how Sharon Gai's How to Do More With Less helps leaders future-proof work, rethink AI transformation, and prepare for an AI-driven economy.
The Power of Pull: How Customer Demand Drives Business Growth
Customer demand drives business growth. Learn Rob Snyder's PULL Framework and why understanding customers matters more than product features.
AI Digital Workers Are Getting Job Descriptions
One of the most interesting ideas emerging from Salesforce Connections isn't just AI agents-it's what happens when multiple AI agents begin working together.
How Salesforce Is Bringing AI Agents Into Marketing
Agentforce Marketing aims to close the gap between how customers engage with brands today and how marketing systems were built in the campaign era.
Odvážný Buddy - Blake Morgan
Komentáře knihy Odvážný Buddy Přidat komentář Zavřít Vypněte si reklamy na Databázi Za 99 Kč vám vypneme všechny reklamní bannery na CELÝ ROK: Chci vypnout reklamy Nebo se staňte členem DK Premium a využijte Databázi naplno - více o DK Premium
Odvážný Buddy
O knize Odvážný Buddy Příběh o odvaze, věrnosti a o tom, že skutečná důvěra se někdy musí vybojovat. Buddy byl vycvičen pro tu nejdůležitější práci na světě – chránit toho, kdo jeho pomoc potřebuje. Když si ho domů odvede chlapec Noah, začíná pro oba nový život. Nová škola. Noví spolužáci. A nemoc, která může Noaha kdykoli připravit o síly. Buddy musí být neustále ve střehu – vycítit nebezpečí dřív než ostatní a stát při svém kamarádovi. Jenže během výletu u moře se stane něco, co všechno změní.
Blake Morgan | životopis, informace | ČBDB.cz
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What CX Leaders Can Learn From The Laws of Employee Experience
Customer experience leaders face a familiar tension: do we put employees first or customers first? As organizations scale and adopt AI, that question becomes operational. In this special takeover episode of The Modern Customer Podcast, Jacob Morgan shares insights from The 8 Laws of Employee Experience, based on research with more than 100 CHROs. He explains why CX and EX operate as one system—and how leadership decisions behind the scenes shape customer outcomes.
Winning with AI Without an AI Strategy
Listen to this show while you explore <% _(superChannels).chain().sortBy(function(c) { return } ).each(function(superchan) { %> <% inclusion = superchan.findInclusion(subChannel.id) %> <% }); %>
How AI Is Changing How Customer Bugs Get Resolved
As digital products become the primary customer interface, delays in bug diagnosis and resolution now directly affect the customer experience. In this episode of The Modern Customer Podcast, Matt Rubright, Chief Customer Officer at Jam, explains how Jam fits into the bug-reporting and support workflow by capturing technical context as issues are reported. That shared context helps support and engineering diagnose problems faster, reduce handoffs, and move toward resolution with greater clarity.
How a Fortune 500 Bank Turns Half a Million Customer Signals to Lead CX
In this episode of The Modern Customer Podcast, Krista Phillips, Chief Customer and Transformation Officer at M&T Bank, explains how a Fortune 500 bank turns half a million customer signals into CX execution. The conversation explores how structure, governance, analytics, and AI help move customer insight from feedback into action—while balancing digital growth with trust and prioritizing relationships over transactions.
Leading Experience as a CXO Inside One of America's Largest Health Systems
This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experience Officer at Northwell Health, Sven leads experience across one of the largest health systems in the country—bringing hospitality principles, cultural leadership, and practical technology into healthcare. 🎧 Listen to the full episode to learn what modern healthcare CX leadership really looks like—when it's done right.
DHL Sets the Pace for AI-Driven Logistics Innovation
This week on The Modern Customer Podcast, Will Heywood, Chief Customer Officer of DHL Supply Chain North America, shares how the world's largest contract logistics provider applies AI where execution actually matters—inside warehouses, delivery networks, and daily workflows. Will breaks down his first 90 days as CCO, including owning growth targets and clarifying how customer experience is created through day-to-day operational execution.
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