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Blake Morgan on Muck Rack

Blake Morgan

Los Angeles
As seen in: Forbes, The Modern Customer Podcast, C-Suite Market Update, LinkedIn, HuffPost, USA Today, Wiley, Hubspot Blog, Chicago Tribune, The Hill, Flipboard, Seeking Alpha and
Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
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Articles

How TIAA Is Using AI to Personalize the Future of Retirement

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By Blake Morgan
| blakemichellemorgan.com
AI could bring retirement planning closer to what it should be: personal, flexible, and built around each person's goals.
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Deflection Is Dead: Why Customer Engagement Is the New Goal

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By Blake Morgan
| blakemichellemorgan.com
Is AI helping customers-or just getting them off the phone? Here's why customer engagement, not deflection, is the better goal.
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How to Do More With Less: Future-Proofing Work in an AI-Driven Economy

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By Blake Morgan
| blakemichellemorgan.com
Discover how Sharon Gai's How to Do More With Less helps leaders future-proof work, rethink AI transformation, and prepare for an AI-driven economy.
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