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Articles

What do patients say about emergency departments in online reviews? A qualitative study

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By Robert Smith, Austin S Kilaru, Zachary F Meisel, Breah Paciotti, Yoonhee P Ha
| The BMJ Verified
Background Patients have adopted web-based tools to report on the quality of their healthcare experiences. We seek to examine online reviews for US emergency departments (EDs) posted on Yelp, a popular consumer ratings website. Methods We conducted a qualitative analysis of unstructured, publicly accessible reviews for hospitals available on http://www.yelp.com. We collected all reviews describing experiences of ED care for a stratified random sample of 100 US hospitals.
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