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Articles by Brian DeMaster
The technology conundrum insurance executives haven’t quite solved - Accenture Insurance Blog
Sixty-three percent of insurers see digital technologies as a way to improve the customer experience. In my previous blog, I essentially argued that insurers run the risk of misreading the true potential of technology by seeing it primarily as an enhancer of efficiencies. And yet, at the same time, these same executives clearly do see the value of using mobile technologies in emerging markets and of big data in all sorts of ways.
8 best practices form foundation of insurers’ cyber resilience - Accenture Insurance Blog
Insurers understand the threat that cyber criminals pose and have made strides in protecting themselves, but the risk still requires supervisors to redouble their cyber security efforts. As the International Assn. of Insurance Supervisors (IAIS) suggests in its recent Issue Paper on Cyber Risk to the Insurance Sector, cyber security has to rise to priority status, even as insurers juggle so many other critical challenges.
Fintech—Part 2: “Robo-advisors” comprise a large part of Wealth Management fintech investment - Accenture Insurance Blog
Wealth management is a large part of the fast-growing financial technology (fintech) investments space, highlighted in my last blog. Investments in wealth management technologies make up nine percent of the number of fintech deals nationally. Investments in automated investing advisory or “robo-advisors” make up a large part of the wealth management space.
How life insurers can attract old customers and keep new ones
Life insurance customers are more demanding than ever, and those who don’t get what they want find it easier than ever to switch providers. Accenture research indicates that one in 10 life insurance customers will take out a new life insurance contract with a new provider within the next twelve months, and that seven percent of customers are very likely to stop doing business with one of their insurance providers over that same period.
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