Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Brian Millham
Transforming Industries with Agentforce, a New Limitless Digital Workforce
Over the past 25 years, Salesforce has redefined enterprise software — ushering in the eras of cloud, social, mobile, and predictive AI. And now, with Agentforce, we’re doing it again. This is, without a doubt, the most exciting wave of innovation I’ve experienced in my entire career. What we’re embarking on is nothing short of revolutionary.
How Companies Are Embracing Salesforce AI and Agents to Improve Customer Relationships, Productivity, and Bottom Lines
AI innovation is happening faster than ever. It’s like nothing I’ve seen in my nearly 25 years at Salesforce, and it’s top of mind for every CEO, CTO, and CIO I’ve spoken to lately. We serve as a trusted partner for our customers — helping them innovate, iterate, and navigate the next steps in their AI journeys. Our customers understand the incredible potential AI has to transform business at every level, across every discipline, and in every industry.
Dreamforce 2023 - Salesforce COO Brian Millham on IT budgets, AI investment and loving his job
2 hours ago diginomica.com In my preview to this week’s Dreamforce conference I posited that an awful lot has happened to Salesforce over the past year, so much so in fact that the question might reasonably be asked, ‘Is this a different company to the one it was at the time of the last Dreamforce?’. An ideal person to answer that question is Brian Millham, the firm’s Chief Operating Officer and a man who’s been with the company since 1999 when he was employee 13.
Salesforce Implements Additional Job Cuts in Irish Offices
Salesforce has laid off about 50 sales and customer success employees in its Irish offices. These job cuts were made Wednesday (Aug. 2) and are in addition to a 10% reduction of the companywide staff announced earlier this year, Bloomberg reported Wednesday.
Amazon Stores’ Staff Cuts Signal eCommerce Turbulence Ahead
Recent layoff announcements point to a rocky start of 2023 for eCommerce. Businesses, in general – especially smaller ones — benefit from the expertise and the technological know-how of larger firms, especially entrenched players with the deep pockets needed to innovate and deploy solutions at scale. In return, the providers reap the benefits of recurring revenues and a sticky base of enterprise clients.
Business Software Providers Report Cautious Customers
Business software providers are seeing their customers grow more cautious in a rocky economy. Citing recent comments from executives at companies like Salesforce, Okta and Crowdstrike, the Wall Street Journal (WSJ) reported on the shift in sentiment on Sunday (Dec. 4). The reports noted these companies are seeing customers take longer to agree to deals, or in some cases pulling back on hiring to cut costs. It’s not just large companies following this trend.
Spending Smartly on Tech Is Key in a Downturn – Here's How You Can Do It
This article was written in partnership with Sushil Panta, Senior Director of Salesforce Business Value Services. Are you taking a hard look at your budgets? You wouldn’t be alone. With all the talk about economic headwinds, many companies are pausing new programs, focusing only on what is essential to keep the business afloat. But there’s a better way to navigate a downturn: find ways to become more efficient, like automation, and invest in them smartly.
McKinsey and Salesforce forge new alliance to help organizations accelerate digital transformations
September 16, 2022COVID-19 accelerated the adoption of digital technology, driving unprecedented shifts in consumer behavior and a dramatic pivot in the traditional customer journey. And while most organizations have found ways to adapt, our research finds that customers still want more channels, utility, convenience, and personalized experiences.
Understanding the Foundations of Customer Experience
A CEO from one of Europe’s largest manufacturers once said to me, “The relationship begins the first time I let you down.” Through the years, the wisdom of that insight still resonates with me. In a business, engineering and product development teams create elegant and useful goods and services. Along comes marketing, which creates compelling content, messaging, pricing, and positioning. Sales goes to work, and adds that subtle alchemy of charisma to surface the value for a specific customer.
How to Win the Hearts of Customers Who Have More Choice Than Ever
Have you ever switched to a different cafe in the morning because the service at your usual place wasn’t quite right? Or have you decided to not buy an item you needed when shopping online because the website was moving at a snail's pace? We’re all guilty of it. As consumers, we’re increasingly disloyal — so it makes sense that your customers may be, too.
My Top 3 Lessons from Leading Sales at Salesforce
I joined Salesforce in 1999 as the second sales hire. I was looking for a change. It was the dot-com days, and after time at a large software company, I wanted to do something unique, challenging, and fun. I’d also seen a lot of situations where customers were not getting the value they were promised and witnessed many big failed implementations due to the complexity associated with enterprise technology.
10 Value-Building Questions to Help You Close Bigger Sales
Are you asking questions in your sales meetings? Probably. But are you asking the right questions? That’s another matter entirely. The right questions build value and guide you along the path to ultimately closing bigger sales. Read on to discover 10 simple, value-building questions that you should be asking every single prospect: 1. Why? It’s just three little letters, but this is the most powerful word in sales.
SalesforceVoice: My Top 3 Lessons From Leading Sales At Salesforce
I joined Salesforce in 1999 as the second sales hire. I was looking for a change. It was the dot-com days, and after time at a large software company, I wanted to do something unique, challenging, and fun. I’d also seen a lot of situations where customers were not getting the value they were promised and witnessed many big failed implementations due to the complexity associated with enterprise technology.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Brian
Contact Brian, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack