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Articles by Brittani Marie
Lamborghini Focuses on Employee Experience (EX)
When people and communities thrive, your business thrives. When your team is energized and supported, you can tap into the art of the possible. And since Salesforce recently completed a research report with Forbes Insights that delved into the relationship between employee experience (EX), customer experience (CX), and revenue growth, I have new data to back all of this up. More specifically, we tested the hypothesis that EX→ CX→ Growth, and we were pleased to see it confirmed in the research.
The 5 Types of Roles You Need in your Community
Social networks like Facebook and Instagram are just one type of community, albeit one of the most recognizable ones on the web today. Dec 11, 2020 3 min read Social networks like Facebook and Instagram are just one type of community, albeit one of the most recognizable ones on the web today.
Avi Kahn of Hilti & Polly Sumner of Salesforce
Nov 25, 2020 3 min read Avi Kahn of Hilti and Polly Sumner of Salesforce | Leading Through Change “Never waste a good crisis,” said Avi Kahn, executive board member for Hilti, a family-run construction automation solutions company that helps power building projects around the world. Just as COVID-19 was upending business everywhere, Hilti decided to accelerate their operations by rolling out Salesforce to help them digitize the majority of their communications. The endgame?
Improve Employee Experience (EX) and Engagement for Revenue Growth
Nov 06, 2020 4 min read What do the warm faces at Trader Joe’s have in common with Apple’s sleek designs? Their executives focus on improving employee engagement to drive customer experience and, as research has shown, increase revenue. And they’re achieving staggering results.
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