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Bruce Von Maltitz

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Everything you want to know about call centres in SA
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Articles

AI voice is no longer the question. Choosing the right provider is

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By Bruce Von Maltitz
| ITWeb Verified
Which AI voice provider can you trust with your customer experience? A year ago, most conversations about AI voice started with the same question. "Can it actually work?" Today, that's no longer the conversation. The technology has matured rapidly. Large language models are becoming more capable, speech recognition has improved dramatically and conversations that once sounded robotic now feel remarkably natural. The real question facing South African businesses has changed.
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Why South Africa’s advanced AI voice bots so easily become (polite) high-tech roadblocks

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By Bruce Von Maltitz
| ai-impact.co.za
When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. Many South African organisations deploying generative AI are encountering a bottleneck in this regard. They have built or deployed AI voice agents that are advanced and sound remarkably natural.
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Why South Africa’s advanced AI voice bots so easily become (polite) high-tech roadblocks

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By Bruce Von Maltitz
| Lifestyle and Tech
When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. Many South African organisations deploying generative AI are encountering a bottleneck in this regard. They have built or deployed AI voice agents that are advanced and sound remarkably natural.
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