It took four-and-a-half months for Jack Kirkland's family to get his money back [BBC] Families have voiced their anger and frustration after spending months, and in some cases over a year, battling to get back thousands of pounds they were owed by a care home operator. The relatives of 10 former residents say Morar Care Group withheld sums of up to £19,000, which had been paid as deposits when moving into the homes.