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Articles by Chez Misko
Recognizing Opportunity and Lead Change
Sheldon McBee October 1, 2021 Sheldon McBee, the executive director of Universal Athletic Club, shares the importance of recognizing opportunity and leading change. We have all heard of the saying, “If it ain’t broke, don’t fix it.” We can describe this phrase with another one by saying the notion of, “This can make or break you.” Like many other industries, the world before COVID-19 was very different than it is today. We can predict the industry will operate differently as we progress onward.
The Importance of a Talent Management Plan
Chez Misko October 1, 2021 Chez Misko, the COO of Wisconsin Athletic Club, shares the importance of a Talent Management Plan. In this tight labor market, it’s not enough to just put an ad out for a position. You need to have a clear strategy on differentiating your business to attract and retain quality employees. That is why now more than ever it is important your club develops a detailed Talent Management Plan.
Chat Tools: Are You Getting the Message Yet?
Dan Maxwell March 3, 2021 Chatbot. It’s a buzzword worthy of a closer look. From the proverbial “10,000-foot view,” chatbots might be the future, but on the ground, the future is already here. Consumers are proving, in a big way, they want to do business this way. Millions of businesses are embracing the use of chat messaging to allow customers and prospects a frictionless service experience.
Reimagine Your Business
Chez Misko March 3, 2021 Chez Misko, the COO of Wisconsin Athletic Club, shares why you should reimagine your business to take it further than you were pre-COVID. The Wisconsin Athletic Club opened in March of 1976. At that time, we were cleverly called “The Racquetball Club” because all we offered was racquetball. Since then, the health and sports club industry has changed and evolved.
7 Leadership Lessons Learned from COVID-19
Chez Misko August 3, 2020 Over the past few months, our industry has been hit hard by the COVID-19 pandemic. While this time has been difficult, it has also provided us with many valuable leadership lessons. Some of those lessons are listed below: Leaders rise. In times of crisis, you find out who your true leaders are. Pay attention to who is stepping up. Recognize their leadership skills and appreciate them. Communication is key. Over communicate with your members and employees.
The Nine C’s of Effective Communication
Chez Misko November 1, 2019 To be a successful leader, it is imperative to have good communication skills. After all, it is your responsibility to effectively communicate a message. It is important to remember and use the following nine C’s when communicating with your team: Congruency. Make sure your words, tone of voice and body language all convey the same message. If not, you will be sending a mixed message that lacks clarity. Concise. Remove words that do not add clarity or value to a sentence.
Start by Leading Yourself
Photo courtesy of Shutterstock Leading people is a difficult endeavor. And in many cases, the most difficult person you will ever manage is yourself. One of the best ways to manage and improve yourself is by creating a personal development plan.
Managing and Implementing Change
IMAGE COURTESY OF SHUTTERSTOCK One of the most challenging roles as a leader is managing and implementing change within an organization. People can be resistant to change, making it difficult for you to reach the outcome you are after. Some important things to remember when managing change include: Attend to the people, as well as the innovation. Change is a personal experience.
Five Tips to Help Motivate Your Staff
Having staff who are motivated to do their jobs, and do them well, is key to success. Following are five tips to help you motivate your staff. Screen and select motivated, well-suited staff. It is imperative to make sure you evaluate an applicant’s motivation level during the interview. If the applicant is not motivated during the interview process he or she will probably not be motivated after. Be sure the applicant’s motives and values align with the available position.
10 Reasons You're Not Productive and Things Don't Get Done
Being productive at work is crucial for your success. Below are 10 reasons why you might not be as productive as you’re capable of being. No Daily Plan or Goals. To be an effective manager it’s important to plan out what you want to accomplish each day. As the old saying goes, “Those that fail to plan, plan to fail.” Lack of Priorities. Lack of time is usually just a lack of priorities. Focus on what matters. Attempting to Do Too Much. If you try to do everything nothing will get done. Perfectionism.
Tips on Running a Successful Meeting
Meetings can be either a valuable tool to improve your team or a waste of time and money. The difference in the outcome of most meetings comes down to the person running the meeting and the preparation they put in while planning it. What follows is a list of some helpful tips on running a successful meeting. Have a clear purpose for a meeting in writing. Send out an agenda with all essentials needed for the meeting. Only invite those who need to be present.
Six Ways to Improve Your Confidence
IMAGE BY SHUTTERSTOCK Having confidence has been linked to success for years, but it is not taught in schools or covered in most managerial training. See below for six tips that can be useful for improving your confidence: Have a positive attitude. W. Clement Stone once said, “There is little difference in people, but that little difference makes a big difference. The little difference is attitude.
Handling Unsatisfactory Performance
One of the most difficult parts of managing people is addressing poor performance or behavioral issues. With this in mind, here are a few tips for addressing issues in the most effective ways possible. Address it ASAP. Usually the longer you wait to address an issue the worse it gets. Think through the outcome you’re looking for and the best way to accomplish it. Then meet with the employee privately to discuss.
Six Quick Tips for Problem Solving
In an industry with so many different activities and people, problems will arise from time to time. Here are some helpful tips to use when these situations happen. 1. Don’t get mad — then you become part of the problem instead of the solution. While staying calm and working through the problem isn’t always your first instinct, it always works. 2. When a member brings a problem to your attention, listen carefully and don’t interrupt. Do not get defensive or edgy.
Improving Your Corporate Culture
Every business has a corporate culture. That culture determines how customers and employees feel about a business. A good culture is critical for success. While often corporate culture develops organically over time, there are several things you can do to ensure that you are heading in the right direction. Below are some thoughts on how to improve your corporate culture: 1. Clearly define and communicate your mission, vision and goals.
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