As Chatbots become a serious business tool, that means vendors and promoters want to talk about them in greater depth. The easiest way to explain the huge amounts of data chatbots return, the value to businesses and the market they are creating to the masses is with a neat infographic. So, the web is stacking up with useful visualisations and jolly-looking robots as the mascots for the technology. First up is Oracle with a 2017 look at the state of the market.
The chatbot is a marketing and customer service technology that comes of age in 2018, after a couple of years of learning the ropes through company tests and trials. But, how can businesses, new and experienced in bots, take advantage of them in a world where apps, social media and other trends like AR are eating into budgets? So far, in most cases, chatbot rollouts have been very pointed and focused on a limited set of customers or based on a limited offer or experience.
2018 is the year chatbots will come good according to many tech pundits, as they move from test and experiment to the front of many business websites, embedded in most social media platforms and apps. Chatbot adoption continues to grow across many verticals and lines of business with Netatmo, the smart home company recently launching a Facebook Messenger bot.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".