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CK Tan on Muck Rack

CK Tan

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Kuala Lumpur
As seen in: Nikkei Asia, Financial Times, Yahoo Finance, Nikkei, The Straits Times, The Business Times (Singapore), AsiaOne, EIN News, DealStreetAsia, Caixin Global, News Lanes and
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Articles

The missing human touch in Singapore’s customer service costs more than we think

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By CK Tan Verified
| The Business Times (Singapore) Verified
The empathy gap doesn’t stem from people Add BT as a preferred source Siloed systems, fragmented processes and data scattered across disparate platforms can impede the work of customer service agents. PHOTO: PEXELS Published Wed, Jun 17, 2026 · 07:15 AM MOST companies think they have a customer service problem. They don’t. They have a data problem that looks like a people problem. Until leaders can see the difference, they’ll keep investing in the wrong fix. I’ve lived both sides of it.
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With AI, can we make work human again?

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By CK Tan Verified
| The Business Times (Singapore) Verified
New technology needs to meet people where they are, not the other way around, to unlock true competitiveness AI will not fail because Singaporeans are unprepared. It will fail if businesses continue to treat humans as extensions of technology instead of partners in it. PHOTO: YEN MENG JIIN, BT Published Thu, Nov 13, 2025 · 02:07 PM AT THE National Day Rally 2025, Prime Minister Lawrence Wong framed artificial intelligence (AI) as a core economic engine for Singapore.
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Celebrating Excellence: Announcing the Winners of the Global Golden Business Awards 2024

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By CK Tan Verified
| EIN News
Celebrating Excellence: Announcing the Winners of the Global Golden Business Awards 2024 Global Golden Business Awards 2024 Congratulation to our Esteem Winners LOS ANGELES, CA, UNITED STATES, April 7, 2025 /EINPresswire.com/ -- The Global Golden Business Awards (GGBA), presented by DhuMall, stand as a hallmark of distinction, honoring outstanding achievements and innovation in the global business landscape.
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