Claude Lai

If personal fitness was among your New Year’s resolutions, great! Fitness is essential for your overall health and well-being — and the same can be said about ensuring the “fitness” of your business. To keep your business fit in terms of its overall financial health and well-being, it’s critical to have an effective strategy in place for dealing with fraud.

I used to be that guy. I used to be the one who didn’t want to tell people my idea for fear that someone would steal it. After all, ideas are worth millions, right? Wrong. They are not; it’s what you do with them that matters. Let me illustrate. There is a philosophical concept called “universal knowledge.” It means that, when the time is right, the same idea will pop into many people’s heads at once.

February has arrived and love is in the air. It’s a month when we emphasize the importance of the special people in our lives — and in the business world, those people are our clients. Without our clients’ business, we can’t succeed. Since a lot of effort goes into selling a new merchant on your services and your staff, clearly it’s important to keep your clients happy and growing once they integrate with your company.